Insurance Training

Jack D. Powers

**** ********** **, ***********, **** 43081

614-***-****, ********@***.***

Summary of Qualifications

. Highly skilled and dedicated professional offering a solid background

in the leadership and direction of major operations and training

initiatives in the print, finish, and distribution industries.

. Provide comprehensive direction for improved maintenance and

production efficiencies, department wide, while maintaining compliance

to the US Postal standards. Develop cohesive team structures that

turn company visions into viable, realized goals.

. Computer proficient in a wide range of industry-related computer

programs and equipment.

. Develop strong vendor relationships, while participating in vendor

selection, negotiations and product analysis. Ensure quality

assurance goals are achieved, while securing best price options.

Career Background

Business Process Analyst

Nationwide Mutual Insurance, Columbus, Ohio 2002-2010

. Wrote Operator Training Program encompassing formal qualifications

guidelines and quantifiable training goals. Ensure essential training

is achieved and documented for each participant.

. Managed and oversee the postage and billing for the department with a

budget in excess of $12M.

. Worked with team of programmers to revise the job tracking system.

Reducing errors by 20%.

. Managed customer relation in the billing of postage monthly. Resolved

all billing discrepancies and answered all customer inquiries

EIPS Supervisor

Nationwide Mutual Insurance, Columbus, Ohio 1995-2002

. Led first, second, and third shift operations, with direct supervision

of 50 personnel. Monitored compliance to OSHA and US Postal

regulations, and ensured production lines met or exceeded daily

production goals.

. Managed customer relations in the delivery of expedited overnight

parcels and materials. Resolved shipping discrepancies and answered

customer inquiries.

. Worked closely with team leads and oversaw location of mechanical

problems. Troubleshot a variety of systems to provide timely

resolution.

. Implemented a computerized tracking and inventory management system to

replace an antiquated manual system, reducing workforce requirements

by 25% and decreasing operational costs by more than 30%. Retained

workforce and professionally developed 5 personnel to management

positions.

Education

Columbus State Community College, Columbus Ohio

. Business Management / GPA: 3.5 Have not graduated.

Six Sigma Green Belt, Nationwide Mutual Insurance

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