Customer Service Manager
Resume:
Mark Montigny
Danielson, Ct **239
Home: 860-***-****
**********@*******.***
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OBJECTIVE
To obtain a position as Operations Manager with the ability to
produce results in a fast pace work environment. Produce a
product of customer service that will go above and beyond.
Bring operational achievements and accurate inventory to a high
standard which will impact operating efficiencies.
SUMMARY
OF QUALIFICATIONS
o Exceptional communications and people skills
o Demonstrate the ability to apply technical business
practices achieving results
o Develop business relationship's working to show trust,
integrity, customer service and loyalty with internal and
external customers
o Intensive client contact with various vendors
o Responsible for leveraging all facets of business systems
o Hands on knowledge of Microsoft Word, Excel, PowerPoint,
Microsoft Office Outlook
o Meet shipping schedules to maintain integrity with on time
deliveries
o Monitor OSHA regulations and implement safety practices
PROFESSIONAL
EXPERIENCE
TJ-Maxx
Warehouse Supervisor
11/2008-Present
o Coordinate a diverse workforce
o Ensure cost effectiveness in all operations
o Provide direct support for all warehouse functions
o Ensure established volumes of production are met or surpassed
daily
o Supervise associates with regard to daily production
performance
o Ensure associates properly complete all receiving, processing
and stocking tasks
o Develop train and motivate associates and resolve associate
relation issues
Sleepy's
Operations Manager:
10/2007-Layoff
o Oversee all department supervisors
o Oversee all RF operations
o Resolve show room/sales issues regards to delivery,
warehouse inventory and customer service.
o Monitor warehouse inventory stock levels and outlet supply
o Partner with HR to help resolve and communicate personnel
issues
o Maintain and monitor all department schedules
o Execute exceptional leadership qualities
o Work with Director of Operations to help manage day to day
activity of all departments
o Excellent time management and leadership skills
o Coach and mentor staff to insure quality and customer
service are being executed internally and externally
United Natural Foods, CT
Transportation Manager:
10/2005 -10/2007
o Maintain DOT regulations for a driver pool of 68 drivers & 7
office personnel
o Oversee all facets of transportation
o Customer service, on time delivery, compliant to Hours of
Service
o Review budget, code all invoices generated by transportation
o Produce and manage a 12 million dollar budget.
o Responsible for the deliveries of 2500 customers weekly which
generates revenue of 6 million dollars.
o Responsible for the timely backhaul coordination which brings
revenue to the operation
o Interview and hire all personnel along with maintain
disciplinary procedures implemented by the company
o Manage all payroll functions and monitor Safety bonus program
quarterly
o Generate reports that monitor the transportation processes
and review how money can be saved by steam lining activities
within transportation
o Oversee a fleet of 60 tractors and 68 trailers.
o Monitor all equipment for maintenance concerns and PM's
o Monitor XATA onboard GPS system
o Monitor the revenue of product to be cost effective maximize
cubing in trailers
Warehouse Manager:
7/2002-10/2005
Coached team leaders and team members on team development
processes
Oversee all warehouse operations from product being placed in
the warehouse by common
Carriers to Selection,
Quality Assurance and Shipping functions.
Trouble shoot operational issues in affiliated distribution
centers east and west coast
Implemented safety procedures record breaking records for lost
time accident 166 days
Accident free
o Reviewed all customer service concerns, reward team members
for job well done
o Strategize in a team setting daily to review operational
concerns
o Oversee all inventory to insure accurate quantities were in
location to minimize mis-picks
o Continual review of ways to reduce overtime
o Responsible for a 245,000sq.ft.building and all the
operational functions.
o Mentor supervisors to get to the next level in management
o Manage 6 supervisors and 120 team members daily
o Partner with Hunan Recourses to insure all common practices
are consistent
o Team work strive for common goals
o Meet shipping schedules to insure on time deliveries
o Indirect coordination of warehouse activities responsible for
all the operation to meet budgetary needs
STAPLES,INC. CT
Warehouse Supervisor:
2/1988-7/2002
Work with D.C. management to resolve operational issues
Provide input in developing standards of accuracy and
proficiency in performing daily function
Coordinate and monitor daily workflow giving direction and
insuring work is completed
Monitor attendance and performance /reward and discipline
according to company policy
Ensure safe operation of all equipment
Investigate and find root cause of process problems and suggest
long term solutions
Work with associates to understand all operational blocks
Mentor associates to get to the next level (lead supervisor
promote within)
Manage inventory levels
Oversee selection and receiving of product for the 2nd shift
operations.
Invited to review operational function that the director
performed daily.
Understanding of the Warehouse Management Systems to track
inventory.
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EDUCATION
Harvard H. Ellis Tech School
1979
QVCC business management certificate coarse
1989
Staples University
1991
References upon request
Contact this candidate