Customer Service Manager

ROUDY FLEURIMOND

MOBILE 347-***-****

E-mail : ********@*******.***

PROFESSIONAL SUMMARY

Seeking a challenging, long-term position, this offers growth, based on performance

Exceptional multi-tasking abilities and problem solving skills; highly effective relationship-

building and team-building skills for establishing priorities, determining objectives and

delegating activities; exceptional leadership, facilitator, motivator and team player skills;

sensitivity to confidential matters; dedicated determination in follow through and follow-up on

projects; familiar with Microsoft Office (Excel, Word and PowerPoint), Windows 2000, Great

Plains and Internet.

Mc Lane Security, New York, NY 02/09 – Present

Pitney Bowes Management Services, New York, NY 5/05 - 11/08

Team Leader/Customer Service (Pfizer)

Supervision of 5-10+ employees; responsible for area if no manager is present on site.

Ensure quality standards are met based on service objectives; understand and deliver

client expectations in digital network applications

Act as workflow coordinator to manage projects as needed outside normal duties

Ensure safety standards are being met; comply with Business Practice Standards

Assist clients in meeting the institutions requirements

Checked for compliance issues within client presentations

Plan and execute problem solving methods for employees

Danka Services International, New York, NY 1/01 - 3/05

Key Operator (Goldman Sachs)

Scheduled preventive maintenance

Documented any unusual service response or customer concerns for submission to

account coordinator

Monitored mid/high volume copiers daily to determine service requirements

Hahn & Hessen, LLP, New York, NY 07/99 - 01/01

Clerk

Handled multiple copying inquiries and machinery.

Reviewed, prioritized and submitted print requests from desktop according to

complexity and urgency.

Ensured that the jobs were quality checked and accurately met the instructions as

submitted

Assessed situations and provided managers with project solutions

EDUCATION

DeVry University Computer Information Systems – 7/07 to Present, Expected Graduation

Bronx Community College Business Administration Accounting – 2/94 to 5/95.

REFERENCES

References available upon request

ROUDY FLEURIMOND MOBILE 347-***-****

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