Customer Service Sales

Robert Parker III

******************@*****.***

**** *** **. ** **********, DC 20011 (813)-373-

1219

Summary of Qualifications

Self-directed, results-oriented professional offering a proven career

history of sales and marketing with notable accomplishments and steadfast

leadership. A combination of hands-on and cross-functional sales and

marketing with effective managerial skills. A direct and decisive Manager

who leads by example and exhibits talents in organization, time management,

prioritizing, delegating, and troubleshooting. Solution-focused attitude;

recognized as a competent decision-maker with a keen ability to identify,

analyze, and minimize issues. Well-honed communication skills; effective in

developing strong working relationships with the management team.

Exceptional Interpersonal and Communication Skills - Excellent

communication and sales skills, as well as time management and

organizational skills; accustomed to working in fast-paced sales and

marketing environments with the key ability to create and maintain

profitable business relationships.

Work Ethic and Professionalism - Solid professional standards; a sales

professional and Manager who maintains focus on achieving bottom-line

results while ensuring outstanding customer satisfaction.

Education

Howard University Washington, D.C.

Bachelor of Science in Business Administration GPA 3.25 in

Major

Courses: Advertising, Organization Management, Marketing Communications,

Consumer Behavior, Personal Selling

Professional Experience

D.C. Parks & Recreation Washington, D.C.

Recreation Specialist 2010

. Prepare oral and written reports on all aspects of the recreation

program as required.

. Evaluate youth leaders and jointly develop improvement plans when

necessary.

. Demonstrated continuous effort to improve operations, decrease

turnaround times, streamline work processes, and worked cooperatively

and jointly to provide quality seamless customer service.

Prepaid Legal Service Inc. Washington, D.C.

Manager 2010

. Managed and supported a group of Associates and issued outstanding

guidance and leadership to them.

. Created entertaining and well-thought out presentations for audience

members seeking new opportunities.

. Supervised operations of Associates; encouraged and implemented ideas

of productivity and efficiency.

Hard Rock Caf Washington, D.C.

Sales Associate 2007

. Consistently ensured quality service for each patron shopping at the

Hard Rock memorabilia gift shop.

. Informed guests about merchandise, and maintained the highest level of

satisfaction among shoppers.

. Demonstrated expertise in keeping merchandise items attractively

displayed to ensure high customer traffic.

Champs Sports Tampa, FL

Sales Associate 2005

. Management recognized as #2 Salesman in the store for demonstrating

outstanding sales performance.

. Provided fast, friendly, efficient service to each customer during

peak times in top-tier store in Florida.

. Lead location to top in company sales; exceeded the top store in

Manhattan during key July 4th weekend.

. Identified business challenges and collaboratively shaped solutions to

resolve customer service issues.

Activities

Intercollegiate Athletics:

Team Captain: Led members of team and ensured that team works together

harmoniously.

Member: Three year starter. Participated in 20+ hours per week through team-

oriented activities and individual training, including: weight training,

skill work, practice, conditioning, film study, and meetings.

Community Service:

Mentored, tutored, and participated in many home reconstruction projects to

Hurricane Katrina survivors.

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