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Project Customer Service

Location:
Schaumburg, IL, 60192
Posted:
November 10, 2010

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Resume:

Raj Luxmi

**** ******** ****. ******* *******, IL 60192 .

630-***-**** . abh6gl@r.postjobfree.com

OBJECTIVE

Seeking an Analyst position with a market leader where I can utilize my

technical skills and knowledge of business processes and project management

to provide solutions.

QUALIFICATION HIGHLIGHTS

- Experience in creating and analyzing data samples in order to identify

the real time consumer behaviors and conducting profitability analysis.

- Knowledge of Software Development Life Cycle (SDLC) phases and

requirement gathering techniques (JAD Sessions). Project work experience on

developing the entire system using the waterfall approach to ensure

alignment with strategic objectives.

- In-depth knowledge of Rational Unified Process (RUP), data modeling,

mapping and created designs using UML and Visio.

Experience with ERP and reporting tool packages such as JD Edwards and

Cognos BI tool.

Experience working as a Project Coordinator and assisted in creating

proposals, budgets and organize the event.

Developed a software project plan using Project management softwares e.g.

OpenProj, Gantt chart, PERT chart and the WBS.

Superior customer service abilities with attention to processing requests

for service promptly and thoroughly; experienced in interfacing with

diverse range of customers.

CORE

TECHNOLOGIES

Databases: ORACLE, MS Access, SQL

GUI/Tools: JD Edwards Xe, Cognos 8.0, Prevail, Snap Reporter,

Service Desk, Crystal Reports, SAP BI/SD/MM, MS

Office (Word, Excel, Outlook, Access,

PowerPoint, Project, Visio)

Languages: SQL, Oracle PL/SQL, HTML, CSS, Ruby on Rails, C++

Environment: Windows Vista/XP/NT/2007/2000/98/95

EDUCATION

DePaul University, Chicago IL

June 2010

Masters of Science in Business Information Technology - 3.46/4.0

Illinois Institute of Technology, Chicago IL

May 2007

Bachelors of Engineering Management with specialization in Material and

Manufacturing Engineering

. Dean's List for Fall 2005

ACADEMIC PROJECTS

DePaul University, Chicago, IL

September 2007 -

June 2010

Graduate Business Information Technology Student

- Database Design: Designed several databases using SQL functions for in-

class projects.

- System Analysis and Design: Knowledge of Software Development Life

Cycle (SDLC) phases and requirement gathering

techniques. Project work experience on developing the entire system

using the waterfall approach and compiling

data to produce detailed reports e.g. user documentation, test plans,

activity diagrams and presentation.

- Software and System Project Management: Developed a software project

plan using OpenProj, Gantt

chart, PERT chart and the WBS.

- Collaborative Technologies for Leading Projects: Liaised and

collaborated with a virtual team of four members to

successfully complete multiple challenges presented in course projects.

- Web Architecture for Non-Programmers: Designed and conducted user

studies for an informational website using Ruby

on Rails.

- Entrepreneurship and New Venture Management: Applied entrepreneurial

principles in order to develop a business plan including cost benefit

analysis to conduct feasibility solutions and generate financing to begin

operations in a new business enterprise.

Illinois Institute of Technology, Chicago, IL

September 2003 - May 2007

Undergraduate Engineering Management Student

- Designed and developed effective marketing strategies and business plan

for launch of low-cost water purification system.

- Created a rapid prototype of bicycle using Pro / E Wildfire 2.0.

- Applied knowledge of mathematics, science and engineering design to

conduct experiments, and analyze and interpret data.

- Regularly assumed leadership role for group projects, preparing data and

delivering presentations.

WORK EXPERIENCE

Omron Electronics LLC, Schaumburg, IL

May 2007 - March 2008

E-Commerce Intern

Assisted the E-Commerce team in analyzing real time market trends and

identified buyer's shopping behavior in order to prepare periodic reports

and conduct profitability analysis.

Liaised between the technical and the marketing team in order to gather

functional & non-functional business requirements and facilitated user

testing.

Investigated and analyzed point-of-service data (POS), categorizing user

information in a spreadsheet to support departmental reporting using Cognos

BI Tool.

Executed data extract program for management reporting using Cognos

Financial Reporting tool and Prevail.

Processed E-channel customer transactions and credit card orders using JD

Edwards Sale Order Management System.

IIT Stuart School of Business, Chicago, IL

January 2006 - September 2006

Project Coordinator

- Managed and collaborated with

multidisciplinary teams to

design and develop team

building activities.

- Created proposals and budgets,

scheduled team meetings, and

helped organize the event.

ORGANIZATION INVOLVEMENTS

Leadership Academy at IIT ( 2004-2007)

Society of Women Engineers ( 2004-2007)

International Student Organization ( 2003-2007)

Indian Student Association ( 2003-2007)



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