Customer Service Representative

Location:

Posted:

November 10, 2010

Charles Peng

*************@*****.***

Career objective

Seeking an entry level position in the field of Accounting or Bookkeeping.

capabilities

. Possess good understanding of Accounting theories and Bookkeeping

practices through self studies and prior college course.

. Detail-oriented, efficient and organized professional with good

knowledge of QuickBooks and Microsoft Office applications.

. Possess strong analytical and problem solving skills, with the ability

to make well thought out decisions as a result of years in a

supporting role as an IT professional.

. Excellent written and verbal communication skills.

. Resourceful in the completion of projects, effective at multi-tasking.

. Excellent team player with the ability to work individually under

minimal supervision.

education

Accepted to Queens College with declared major in Accounting. Entry date

as of Spring 2011.

BA, Economics, State University of New York at Stony Brook, Stony Brook, NY

1995 - 1998

LANGUAGE

Fluent in English and Mandarin.

Other working experience

Rowen Technology Inc., New York

. Technical Support (volunteer) - June 2010 - Present

Yahoo!, New York, NY

. Team Lead - Problem Management - August 2007 - February 2009

. Helpdesk / Call Center Supervisor - May 2002 - August 2007

HotJobs.com, New York, NY

. Helpdesk Supervisor - May 2001 - May 2002

. Customer Service Supervisor - October 2000 - May 2001

. Customer Service Representative - April 2000 - October 2000

Colson Services Corporation, New York, NY

. Customer Service Representative - December 1998 - January 2000