Customer Service Data Entry

Jaymes Myrthil

* ****** ****

Hudson, NH *****

Home: 603-***-****

Mobile: 973-***-****

**********@*******.***

PROFESSIONAL EXPERIENCE

Bob's Discount Furniture

Nashua, NH

Customer Care (Call Center) Supervisor (Escalations Department)

2008-Present

. Answer calls from customers regarding product knowledge, availability

and order assistance/status

. Perform data entry and order entry

. Discuss/offer alternate solutions to customers regarding discounted

merchandise, exchange/reselection of product and maintained positive,

upselling approach

Hilton & Associates

Newark, NJ

Office Assistant/Customer Service

2004-2007

. Performed basic office responsibilities to include phone reception,

faxing, filing and office supply inventory and ordering

. Assisted customers with orders & data entry

. Maintained organization of all of the customer's order history and

ordering additional supplies

. Created and edited correspondence for management

Lampley Brothers

Newark, NJ

Customer Service 2002-

2004

. Performed phone reception responsibilities, light typing and provided

excellent customer service

. Maintained organization of all books as well as inventory & ordering

of additional books/supplies

. Maintained marketing and promotional communication with customers

through email

United Parcel Service

Newark, NJ

Package Handler 2001-

2002

. Responsible for the loading and unloading of packages from multiple

trucks

. Filed and organized parcels

. Operated heavy equipment to transfer irregular packages inside the

warehouse

EDUCATION

Hesser College

Nashua, NH

A.S Business Administration

Expected Completion date, 05/2011

COMPUTER SKILLS

Proficient in Microsoft Office Word, Excel and PowerPoint, Quick Books,

Internet Explorer, Netscape, Windows 2000 / 2003, Windows ME, Windows XP,

Windows 7, Cisco, AS-400, SAP ERP

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