Customer Service Sales

Peter Harris

** ******** **** *** ** Apt a* Leominster, Massachusetts 01453

********@***.***

Cell: 1-978-***-****

Professional Experience

Boston Zoom Wireless (Verizon Wireless), Lexington, MA

2010

Inventory General Manager/ Sales

. Responsible for ordering and dispersing phones, accessories and

supplies to the region's multiple store locations.

. Responsible for fixing any discrepancies within the shipment orders

and inventory quantities.

. Responsible for millions of dollars of inventory in the warehouse.

. Maintained the database of inventory.

. Managed customer service and maintained customer satisfaction while on

the sales floor.

. Sold and activated Verizon phones and data plans while assisting the

sales floor.

NoRam International, Hudson, MA

2007-2009

Warehouse Receiver

. Managed the shipment of customer's orders.

. Assisted in the packaging of sold products in the correct protective

materials and with correct shipping information.

. Pulled specific orders, which included searching and locating each

individual item that had to be sent to the shipping line.

. Maintained proper inventory/stock levels.

. Unpacked and sorted returned books and merchandise, and placed in the

proper location.

. Unloaded trailers; broke down pallets and palletize items by location

in the warehouse.

. Matched item quantities to the packing slip and purchase order.

. Responsible for fixing any discrepancies within the received or

outgoing shipments.

Periscope Pool, Leominster, MA

2006 - 2007

Laborer

. Assisted in the removal and disposal of old pool liners.

. Assisted in the installation of pool liners.

. Assisted in the trawling and packing of the surface of the pool.

. Fixed rips and tears located on still useable older pool liners.

. Managed the final stages of installation of the pool to ensure

customer satisfaction.

UMASS Memorial Hospital, Leominster, MA

2003 - 2006

Switchboard Assistant

. Managed customer services.

. Call management for a multi-position switchboard, re-directing

incoming calls and paging of staff.

. Responsible for calling of medical codes.

Nursing Supervisor Assistant

. Assisted in patient discharge.

. Runner for medical supplies such as; medicine, IVs, needles, ect.

. Ensured a fully stocked supply room on each floor of the hospital.

. Pulled and delivered confidential patient records for the Emergency

room staff to ensure responsive patient care.

Clerical Support in Pediatrics

. Call management for a multi-position switchboard, re-directing

incoming calls and paging of staff.

. Responsible for calling of medical codes.

. Managed customer services and handled escalating customer complaints.

Education: Bay State College, Boston, MA -- Studies in Health and

Sciences.

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