Software Machine Operator
Resume:
RODNEY A. KNUTSON *** Central Ave Apt ***
dubuque, ia 52001
**********@*****.***
Skill Set
OBJECTIVE MS Office Suite
Seeking employment as a Computer Support/Help Desk Support Specialist CSS
HTML/XHTML
Java & JavaScript
EDUCATION
XML/XSL/ASP
Franklin University, Online MySQL
Fall of 2010 Windows Vista/
Upon graduation will obtain BS in Information Technology. XP/NT/2000
PC Maintenance/
Western Technical College, La Crosse, WI Upgrading and
2007 to 2009 Troubleshooting
A.A.S in Computer Support Specialist User Support and
GPA: 3.15, Graduated May 2009 Training
Writing Technical
Western Wisconsin Technical Institute, La Crosse, WI Manuals
1985 to 1986 Writing/Developin
Vocational Diploma- Data Processing Machine Operator g Training
GPA: 3.0, Graduated May 1986 Manuals
Training
EXPERIENCE Development
Crystal Reports
IBM-Dubuque, IA Writer
Problem and Change Coordinator VMware
Sept 2009-Present Windows Server
Checking and insuring that all change and problem tickets submitted 2003
are compliant with company standards, meet the global guidelines to Net Support
avoid an audit review. software
Windows OS
Western Technical College, La Crosse, WI IT Project
Work Study, Library Computer Lab Technician. Analysis/Systems
August 2008-May 2009 Analysis
Assist students with questions on printing, software, hardware, Networking
general questions and resetting of passwords. Fundamentals
Active Directory
All Native Systems, Winnebago, NE Help Desk
Roll Player, Fort McCoy, WI. Management
April 2008-November 2008 Integrated
Role playing as Iraqi civilians to train military troops how to Software
interact. Also learn language, tactical maneuvers. Taught me people Working in Team
skills and team work. environment
Numerous Help
Joint Military Development Services, Locust Grove, GA desk Software
Roll Player, Fort McCoy, WI packages
May 2007-October 2007 Unix/Linux (Red
Roll player dress in Iraqi clothing, interact with military patrols Hat 6 & Fedora 6)
and troops, engage in gunfire, learn traditions and language. I
learned people skills and team work.
Certifications
United States Army June 1984 - August 2004 Windows XP
Computer Specialist Fundamentals from
Responsible for maintenance and upgrades on computers, peripherals, Brainbench.
installing software, hardware, and peripheral equipment. Also test,
troubleshoot and diagnose problems with equipment. Networking
clusters of computers for internet access while in Iraq.
Disciplined approach to computer support. Verified configuration by
rigorously testing each modified installation to user requirements.
Followed up on installations later to insure user was satisfied.
ACTIVITIES & AWARDS
Business Professionals of America - Western Technical College, La
Crosse, WI
Placed in state and national competitions. Competing in Computer
Operator, Computer Fundamentals, Networking Fundamentals, Word
Processing Applications, PC Maintenance and Repair and Computer
Support competitive events.
Continuously updating my skills by reading periodicals such as PC
World, Vista Magazine, Linux World and Online resources.
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