Customer Service Technical Support
Resume:
Gay Benjamin Seville
Norcross, GA 30093
Cell: 917-***-**** * *********@*****.***
OBJECTIVE
I am seeking a position in the Information Technology field with a reputed company, which will utilize
my skills in technical support, troubleshooting, hardware/software diagnosis and repair, system
maintenance, networking, and installation. While I intend to specialize in Computer Science, my goal is
to find a position that not only utilizes my current skills but allows me to learn new ones as well.
WORK HISTORY
McKesson Pharmaceutical Duluth, GA 08/2009-Present
Material Handler
Detail-oriented, high-energy with a successful record of experience in:
Select and pack product in totes for shipment to stores using latest picking technology.
Making sure orders are picking without errors or damage.
Keeping up with productivity.
Sorting orders for shipment.
Packing /Packing orders.
Making sure all trucks departs on time.
Palletizing.
Loading/Unloading Trucks for proper delivery of products using proper equipment.
Tracking orders on the computer.
Set up customer orders for forwarding.
Completed customer service in effort to expand clientele through receiving and distribution.
Helping employees with technical support problems.
Troubleshooting employees units in the systems.
TECHNICAL COMPETENCIES
Quick learner with strong working knowledge of software, hardware, networking, operating
systems, and security applications.
Proven ability to diagnose, troubleshoot, and resolve technical problems.
Able to provide technical support with a strong ability to learn and support new software.
Ability to support queries via phone or onsite.
Experience with Windows 2000, XP, Vista, 7, and Unix-Linux.
Ability to install, test, troubleshoot and maintenance new software.
Sound knowledge of IT system configuration and implementation.
Able to repair, install, upgrade, and maintain desktop, laptop and notebook computers parts as
well as printers.
Ability to provide solutions for computer hardware and software problems.
Ability to troubleshoot computers and related peripherals.
Working knowledge of Microsoft Word, Excel, Power point, and outlook.
System check-ups, on-site computer setup, tune-ups, assessment and diagnostics.
Hands on experience removing viruses and spyware using various tools.
Willingness to learn and take on any challenge big or small.
Expert problem solver and solution finder.
Ability to perform task independently under pressure.
Ability to establish and maintain good relationship with clients and employees.
Excellent communicator with strong written and verbal skills.
Excellent customer service skills.
Good organizational skills and excellent Phone etiquette skills.
CERTIFICATIONS
Comptia A+ Certified (Pending).
Comptia Network+ Certified (Pending).
EDUCATION
Westwood College Atlanta, GA 01/2009-05/2010
Some College Coursework Completed
Major: Information System
Central Gwinnett High School Lawrenceville, GA 08/200*-**-****
H.S Diploma.
REFERENCES
Available Upon Request
Contact this candidate