Sales Customer Service

Donald Pridgen

919-***-****

**********@*****.***

OBJECTIVE: Administrative Support Position utilizing my

skills for problem resolution

and customer satisfaction.

EXPERIENCE: KENCO LOGISTICS, Durham, and N.C. (June 1997 -

July 2010)

Logistics Specialist (Sept. 2002 - July 2010)

. Achieved 99.6% order/shipment "on-time" accuracy.

. Responsible for meeting daily/monthly production

deadlines.

. Responsible for shipping management-UPS, FedEx,

International Shipping.

. Assisted Promotional Coordinator to resolve customer

order discrepancies.

. Managed Promotional Department in the absence of

supervisor.

. Trained associates to perform backup functions in my

absence.

Sr. Return Goods Specialist (June 1997 - Aug. 2002)

. Data entry and issuance of proper credit of customer

returns.

. Provided administrative support to Promotional and

Sample Departments.

. Responsible for proper handling/shipment of hazard

materials for disposal.

IBM Inc. Durham, N.C. (August 1996 - May 1997)

Manufacturing Assembly

. Responsible for BIOS updates on computers.

. Updated configuration setup on computers.

Brendle's Inc. Chapel Hill, N.C. (Oct. 1987- August 1996)

Sales Manager (July 1990 - August 1996)

. Developed/Implemented the budget and sales figures

annually.

. Achieved Top five ranking in total store sales in the

company annually.

. Managed store operations in absence of the store

manager.

. Implemented promotional events at store level to

increase sales.

. Identified/Resolved customers' concerns and issues.

Management Trainee (July 1989 - July 1990)

. Learned all phases of store operations/company

procedures and policies.

. Completed Brendle's Management Trainee Program.

Accounting Associate (Mar. 1988 - July 1989)

. Reconciled daily deposit with daily sales report.

. Computed and reported payroll of store personnel.

. Supervised customer service (returns, exchanges, and

corporate charges).

Sales Associate (Oct. 1987 - Mar. 1988).

. Responsible for department sales and merchandise setup.

. Assisted customers in the sale of merchandise.

EDUCATION: UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

BA, Mass Communications

SKILLS: Problem Solution, Communication (Oral and Written), Multi-

tasking,

Microsoft Office - Word, Excel, PowerPoint, Outlook,

Access, Lotus Notes,

Internet, CSS Inventory Management System, and Time

Management.

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