Marketing Sales
Resume:
Christopher Tashjian
Pompton Lakes, NJ 07442
********.*****@*****.***
EDUCATION
Bentley University, Waltham, MA
Bachelor of Science, Computer Information Systems, May 2009
COMPUTER SKILLS
Software/Operating Systems: Windows 95, 98, ME, 2000, and XP; Microsoft Office
(Word, Excel, PowerPoint, Outlook, Access, OneNote, and FrontPage); Microsoft
Active Directory; MSN AdCenter; RIM Blackberry; iCode Everest; UNIX/Linux;
Oracle; Visual Basic; Adobe InDesign, Photoshop, Acrobat; Eclipse; MATLAB;
Peachtree; Remedy; Lotus Notes; WebPosition; Google Analytics; AdWords; YSM.
Hardware/Networking: Troubleshoot hardware/software/networking problems; I/O
technology; TCP/IP; Setup and troubleshoot LAN and wireless connections.
Programming/Database: HTML, CSS, Java, Jscript, Server Side Scripting, ASP,
VBScript, SQL, Object-oriented programming; UML Schema, Entity Relationship
Diagrams and Logical Data Models.
RELEVANT PROJECTS
Created a flow system for how to handle visitors, prospects, and eventually
customers through Africa Imports' E-Commerce programs. This encompassed all
marketing practices from email (trigger and list based), direct mail, and
telephone marketing. The goal was to decrease time spent on marketing
activities and create more effective segments.
. Results showed an 8% decrease in marketing spends and 12% increase in
measurable conversion rates.
EXPERIENCE
Africa Imports, South Hackensack, NJ
06/2009 - 07/2010
E-Commerce & Marketing Director
. Championed an SEO campaign that has increased search engine traffic 51%,
while also increasing web conversion rate.
. Analyzed, and then improved the email channel that has increased response
rates 11% and sales by 6%.
. Created, and then analyzed useful reports to define and improve best
practices for inventory and marketing activities.
. Manages direct mail marketing campaigns with CEO and Graphic Designer.
. Work with rest of managing team in new product development and general
growth plans.
. Provide all around system administration help so there is less need to call
outside vendors for problems or upgrades.
Staples, Inc., Framingham, MA
09/2008 - 05/2009
Service Level Management Intern
. Helped build a service catalog for the entire organization from the
ground up based on ITIL best practices.
. Update an Access database every morning that tracks eight Help Desk metrics
for each one of Staples' Help Desks.
. Maintain Operating Level Agreements for more than 350 of Staples' Help
Desks.
. Analyzed approximately 400 tickets each day in order to locate trends in the
problems that the Help Desks are receiving.
Bentley University Development Office, Waltham, MA
09/2005-04/2007
Telephone Fundraiser Supervisor
. Trained new employees to use the Smart Call system; and worked with them to
build successful outreach programs.
. Awarded designation of Top Caller for most money raised in the fall semester
of 2006 and spring of 2007 with totals of $19,125 and $16,600, respectively.
LEADERSHIP & ACTIVITIES
Senior Class Vice President & Webmaster
. Communicated with six members of the cabinet and other student organizations
to enhance student life at Bentley University.
. Brainstormed ideas, coordinated contacts, and managed a budget of over
$180,000 for student activities such as networking events, socials, and fund
raising projects.
. Coordinating Commencement Week activities including senior trip to Bahamas,
screening speakers for Baccalaureate, and the Graduation ceremony.
Habitat for Humanity
. Traveled to many different poverty stricken areas in Connecticut, Kentucky,
Mexico, and Scotland to help the less fortunate in many ways including
construction, education, and preparing meals for them.
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