Customer Service Software

Montgomery Tran

**** ******** ******

Philadelphia, PA 19130

*** ? 410 ? 8589

**********.*.*.****@*****.***

OBJECTIVE

To obtain employment in a leading environment that will allow me to

utilize my extensive knowledge and dynamic skill-set; and to expand my

career growth for professional development in the process

EXPERIENCE

July 06 - July 09

CAD Operator / MEP Draftsman - PHY Consulting Engineers

. Tasks include 3D modeling, drafting, surveying, documenting, punch-outs

and creating various designs of mechanical, electrical & plumbing

systems for multi-disciplinary projects

. Aforementioned tasks completed on commercial high-rises, condominiums,

educational institutions, government & healthcare facilities, etc.

(e.g. 10 Rittenhouse Square, Comcast Center, and University of

Pennsylvania Dorms)

Oct 04 - Present

Pharmacy Technician - Rite Aid Pharmacy

. Provide day-to-day customer service (in-store and over-the-phone)

. Fill and finalize prescriptions. Responsible for ordering and stocking

drugs, providing up-to-date medications and filing processed

prescriptions

EDUCATION

Community College of Philadelphia, Philadelphia, PA

A.A.S. in Architecture - (pending completion)

A.A.S. in Computer-Assisted Design Technology - (pending completion)

Cumulative GPA 3.6

SKILLS/KNOWLEDGE

. Possess in-depth knowledge of computer assembly, hardware, maintenance,

TCP/IP and operating systems concepts

. Versatile in troubleshooting software/hardware/network related issues

. Platforms/Software Languages: Java, HTML, CGI/Perl, Visual Basic, .NET

. Operating System/Software: Windows Operating Systems, Microsoft

Office, Adobe Acrobat, Adobe Illustrator CS3, Photoshop CS2, AutoCAD

2009, Revit 2009, Microstation

. Web development: Web-design, HTML, Macromedia Dreamweaver, and

Microsoft Office

. Excellent customer service, technical writing, and communication skills

INTEREST

. Architecture development & advance graphics

. Downhill mountain biking

. Animal volunteer work

PORTFOLIO WEBSITE

http://www.montetran.com

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