Engineer Management

James P. (Pat) Hanigan

** ******** ******

Westminster, Maryland 21157

Home Phone 410-***-**** email: **********@*******.***

OVERVIEW

Senior Engineer with 15+ years of IT experience with 11+ years of focus on

Enterprise Management Systems (EMS) Software Implementation, Test and

Support.

SUMMARY OF QUALIFICATIONS

. Manage 3 HP Openview Solaris Unix management systems

. Manage 2 SiteScope Windows servers

. IBM Tivoli monitoring suite 6 months experience using ITNM and other

products.

. Manage EMC Smarts Service Assurance Manager (SAM) Enterprise Software.

. Customize several SAM exit points for Command Center presentation and

escalation.

. Strong background in UNIX and Linux administration

. System Administrator for 15 NCR Unix application servers

. Significant industry experience in Finance and Insurance

. Install, maintain and support the following software systems:

o MVA/ESA 4.3.0 Operating System on 9021 and AMDAHL mainframes

o MVA/ESA 4.2.2 Operating System on 9021 and AMDAHL mainframes

o MVA/ESA 4.1.0 Operating System on 3090x and 9021 mainframes

o MVA/ESA 3.1.3 Operating System on 3090x mainframes

. Hardware Configuration Management 3.1

. DF/HSM r2.6 Storage Management System

. DF/HSM r2.5 Storage Management System

. DF/DSS r2.5 Storage Management System

. CA/7 release 3.0 and 2.9 Scheduling System

. Data Lookaside Facility (DLF)

. ISPF - ISPF/PDF V3r1m0 Thru V3r4m0 For MVS

. Support Disaster Recovery Operating Procedures

. JES2 SP4.3.0 thru JES2 SP1.3.0

. ACF2 REL 6.0, 5.1, and 4.1 Security System

. TAPE MANAGEMENT SYSTEM (TLMS 5.1)

. INFORMATION MANAGEMENT SYSTEM running under INFO/SYS

ADDITIONAL TECHNICAL SKILLS

WINDOWS/NT SERVER and WORKSTATION, WINDOWS 3.1, ATTACHMATE, MICROSOFT WORD,

EXCEL, POWERPOINT, and PROJECT. NOVELL 3.11 and

NOVELL 4.1 NCR UNIX and SOLARIS UNIX, HP OPENVIEW

PROFESSIONAL EXPERIENCE

TD Ameritrade Holding Corporation November, 1999 -

March, 2010

Columbia, MD

Senior Engineer

. Install test and support Enterprise Management Software HP Openview,

SiteScope, and EMC SAM Service Assurance Manager (SAM).

. Responsible for proactive enterprise infrastructure alerting of

internal and external devices for approximately 5000 to 7000

associates. The infrastructure consisted of approximately 2000

UNIX/Linux and Windows servers', switches and routers.

. Rolled out alert monitoring to the Command Center providing escalation

information.

. Put in customization to distinguish production devices from test

devices so the Command Center would not contact the production on call

teams inadvertently.

. Strong background of Solaris UNIX and LINUX operating systems. The

Enterprise Management software tools were built on Solaris UNIX

systems allowing me to gain System Administrator skills in UNIX and

Linux.

. Supported not only a production Enterprise Management environment but

a DR environment as well. That configuration consisted of nine

Enterprise size servers.

ADDITIONAL EXPERIENCE

St. Paul Co. (Formerly U. S. F. & G.) February, 1990 -

November, 1999

Baltimore, Maryland 21209

Senior Engineer

. Supported the mainframe operating system along with several supporting

program products

. Supported several NCR UNIX servers running large databases

. Supported our Disaster Recovery processing

. Supported our security software (ACF2)

Equitable Bank N. A. June, 1981 - February, 1990

Baltimore, Maryland 21218

Tech Support Engineer

. Supported secondary mainframe OS program products

. Supported JES2 software running on mainframe

. Diagnose and fix technical problems

. Create technical documentation for computer room operators

EDUCATION AND TRAINING

South Carroll High School with an Academic Diploma

COMPUTER RELATED COURSES:

MVS/ESA Structure; ESA Subsystem Exploitation;

OS/VS JCL; IBM Utilities; 360/370 Principles and Concepts; ALC;

COBOL; MVS Principles; Advanced Computer Operations;

VSAM Concepts and Facilities; MVS/SP3 JES2 Installation;

MVS/SP3 JES2 Internals; MVS Structure and Logic;

MVS Diagnostics; ACF2 Security Software Installation;

Asm2 DASD Space Installation; MVS SNMP/E Seminar;

Guide 57 Users Group; Share 65 Conference; Share 66 Conference

Share 69 Conference; Share 71 Conference; Share 72 Conference;

APF for Systems Programmers; Supporting Microsoft/NT 3.5.1 Server and

Workstation;

NCR Fundamentals of UNIX, NCR UNIX SVR4 MP-RAS System Administration

Concepts; and several PC related training sessions

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