Customer Service Medical
Resume:
Gerald Graves
Indianapolis, IN 46226
************@*******.***
Business Manager Administrator
Highly motivated, experienced and detail oriented business administrator,
with proven abilities to produce results and exceed standards. Extensive
experience in management, fiscal operations, working with lending
institutions and federal financial aid programs. Articulate and diverse
communicator with the ability to speak Spanish.
Select Accomplishments
( Supervised physical exam section of U.S. Army Health Clinic Pentagon
( Translated Federal forms from English to Spanish
( Coordinated, planned, and supervised several departments while employed
at healthcare facility.
( Designed and built internet network at Healthcare Facility
03/09 -present INTERNATIONAL
MEDICAL GROUP Indianapolis,IN
Customer Service Representative
?Handle inbound customer service calls from medical providers verifying
benefits
?Provide assistance to policy holders verifying benefits and providing
claim information
?Perform administrative functions
07/06 - 03/09 CASTLETON HEALTHCARE
Indianapolis, IN
Supervisor/ Floor care Technician
? Supervise Housekeeping and Laundry staff of 12 people.
? Staff development (recruit, hire and train)
? Perform all floor care (stripping, waxing, and carpet care)
? Perform administrative functions.
(Network administrator for internet operations and Network within the
facility
12/05 - 07/06 KELLY
SERVICES Indianapolis, IN
Bilingual Customer Service Consultant
? Provide assistance with student loan consolidation to bilingual clients.
? Process requests for written correspondence and mailings.
? Provide interpreting services for Spanish speaking clients.
05/03 - 12/05 NELNET LOAN SERVICES Indianapolis,
IN
Customer Service Consultant,
( Assist customers with account reconciliation
( Act as a billing account specialist
( Process request for written correspondence and mailings
( Serve as point of contact for both guarantor and lending institutions
( Provide interpreting services for Spanish speaking clients
07/99 - 03/03 PARKPLACE PONTIAC GMC, San Antonio,
Texas
Salesman, Sales Department
( Assisted customers with the purchase of new and pre-owned vehicles.
( Act as liaison between customers and lending institutions.
( Assist Spanish speaking customers.
07/87 - 07/99 U.S. ARMY
Medical Specialist.
( Supervise physical exam section of U.S. Army Health Clinic Pentagon.
( Coordinated, planned and supervised various troop exercises throughout
the U.S. and Europe.
( Presented written and oral briefs for military exercises utilizing
automated equipment.
( Taught U.S. Army medical specialist course.
( Interpreted for Spanish-speaking soldiers in U.S. Army medical specialist
course.
Education Other Skills
O8/78-12/81 Austin Community College Associate of
Austin, TX
Arts (Radio and TV Broadcasting)
03/06 - 9/06 University
of Phoenix Indianapolis, IN
10/07- 5/10 Kaplan
University (BS IT) Ft. Lauderdale, FL (online)
Associate of Arts, Communication
Bachelor of Science, (Network Administration)
( Microsoft Word
( Microsoft Access
( Microsoft PowerPoint
( Microsoft Publisher
( Microsoft Excel
(Microsoft SQL
(Microsoft Visual Basic
( Exceptional organizational and interpersonal skills
Contact this candidate