Customer Service Sales

Professional Profile

Career Objective

To be as effective as possible for God, my family and my employer, so as to

be of maximum benefit to all.

Personal Profile

I am a wonderfully blessed husband and father of two children who seeks a

balance in life that allows me to be a credit to the organization I work

within, the type of husband and father that is a positive influence within

his family and a man that represents God well to others. Professionally

speaking, I have acquired and refined skills (some of which are listed

below) that have been of a breadth of which allows me to relate well to

people of a wide experience, think strategically and tactically and keep

one eye on the end goal while working on the steps in order to reach that

goal. I am a self-starter who is detailed and quality driven who is looking

for a mutually beneficial relationship where I can utilize my diverse

background and flexible nature within an organization that is seeking an

employee with these qualities.

Skills Summary

Superior communication skills Superior interpersonal skills

from both a sales and client within both a sales and service

service perspective environment

Excellent web-based research Database experience with tools

ability such as Excel, Salesforce

Self-motivated and energetic Organizational skills and

Able to work as team member effective time management to

and/or to lead a team succeed in a

Ability to work independently and semi-autonomous/autonomous

effectively environment

Professional and courteous

attitude

Professional Experience

Liberty Mutual Group - Dover, NH (contracted)

Personal Markets Affinity Marketing - Small Business Imitative

Presently Employed

Supported a strategic company initiative to be first-to-market with a

voluntary benefit program developed specifically for the small business

employer.

Objective is to develop and grow a new client base for Liberty Mutual's

affinity program in the Small Business segment through a business to

business call campaign.

Managed a lead database utilizing cloud computing through Salesforce CRM

with target prospect generation from Sales Genie.

Refined and filtered prospective leads into a base qualify prospects

through web research.

Contributed to the development of best practices and working manual in

order to produce a scalable and flexible distribution model.

Refined and helped develop metrics for call productivity and appointment

tracking.

Called upon C-Level personnel, HR Administrators and other Decision Makers

and secured friendly and"pre-warmed"appointments for local representatives

to present Liberty Mutual's Voluntary Benefit Program.

Accountable for orchestrating communication with Branch Managers, Sales

Representatives and Prospects.

Affected strategic and tactical changes and nuances to pilot program by

identifying, proposed solutions to and implemented program improvements and

refinements (lead reception, assessing of opportunities, call tracking,

field communications, training and reference materials).

Help develop model for Lead Generation role to leverage in program

expansion.

Modern Pest Services - Manchester, NH

Sales Professional (NH and VT Territory) April

2007 - August 2009

Member of a sales team for a regional Pest Management company working to

enhance the company position within the designated territory through

commercial client growth.

Objective was to grow the Modern commercial client base (retail, food

service, all segments of manufacturing facilities, etc.) by 20% annually.

Responsible for acquisition of prospective clients through various avenues

such as magazines, industry meetings, Chamber of Commerce meetings and

local business mixers as well as through more traditional forms of

discovery such as magazines, newspapers and networking

Database management utilizing Salesforce CRM with target prospect from

Sales Genie.

Responsible for all aspects of contact and follow up of prospective

clients.

Responsible for account management with intent to maintain superior client

relationship, RFP management with clients and prospects alike.

Responsible for schedule management.

Utilization of Microsoft Office Suite and other technologies.

Performed and was responsible for full inspection of commercial properties

(see above) in order to assess needs of prospects with relation to pest

management needs as well as noting and advising contacts on other areas of

commendation or concern.

Muscular Dystrophy Association - Lancaster, PA (contracted)

Disabilities Awareness Coordinator

September 2006 - April 2008

Evaluate and reorganize database in order to distinguish former and

potential future program partners. Maintain current database operations

throughout program duration.

Objective was to reacquire former program partners and acquire new partners

in order to promote and hold awareness events and raise funds for MDA

research and treatments.

Contact former and prospective partners in order to secure awareness

events.

Maintain relationship and assist partner organizations in promotion and

execution of awareness events through material and intellectual support.

Responsible for organization of volunteer partners to help ensure

successful awareness events.

Responsible for the ordering and distribution of required partner event

supplies. This included both the promotional and post-event periods.

Responsible for post-event tracking, distribution and collection of raised

funds and supplies.

Accountable for orchestrating communication with Branch Managers, Sales

Representatives and Prospects.

Lancaster Arts Hotel - Lancaster, PA

Inspiration Coordinator

January 2008 - April 2008

Customer service team member working with various departments in order to

achieve an unsurpassed relational experience for guests from initial

contact through end of visit.

Objective was to anticipate and provide this exceptional experience so as

to acquire repeat stays.

Provide excellence in all potential and guest contact (phone, web,

personal) in order to secure and confirm guest stay preferences.

Utilization of Microsoft Office products as well as an industry-specific,

live, web-based OS in order to maintain and book stays for guests.

Provide tours of the hotel and the art gallery, interact with guests and

visitors in reference to the hotel concept and artists featured.

Anticipate guest needs in relation to meals, interests, or off-site visits

and arrange as needed.

Remedy non-inspiring situations and ensure guest expectations are once

again raised and

exceeded in order to provide an inspirational experience.

rezonate Church - Millersville, PA (volunteer)

Teaching Pastor

April 2007 - November 2007

Objective was to be an example of a disciple of Jesus and to help provide

opportunities for attendees to experience a deeper relationship with Jesus,

both experientially and doctrinally, and for each attendee to become a

disciplemaker personally.

Responsible for the guiding and providing of believers and seekers alike

opportunities and experiences in order to foster spiritual growth on a

personal and corporate level

Coordinate small group/life group opportunities.

Taught and facilitated small groups on theological subjects with accent on

practice.

Occasional preaching duties during Sunday morning gatherings.

Raifsnider's Exterminating - Columbia, PA (two positions/two

separate seasons)

Pest Control Technician/Salesperson April 2007 -

November 2007/May 2006 - September 2006

Sales - Objective was to increase name recognition and visibility in

previously unserviced geographical areas by cold calling on commercial

prospects personally

Responsible for making contact and following up with prospective leads

gathered.

Responsible for inspection of commercial properties for pest management

purposes.

Responsible for utilizing data collected during the property inspection and

designing a customized pest management plan, setting pricing for those

plans and for acquiring clients through persuasive conversation.

Technician - Objective was to provide a pest-free environment for clients

by providing safe and superior pest management services to both eliminate

current issues and to provide preventative services.

Provide excellent customer service including educational services.

Repaired industry-specific and customized equipment

Comfort Inn - Lancaster, PA

Customer Service Representative November

2004 - February 2006

Customer service team member working with various departments in order to

achieve an excellent experience for guests from initial contact through end

of stay.

Objective was to prepare and be prepared to execute quick and courteous

check-in of guests and react to felt needs of guests.

Be point of first contact with potential and repeat guests, book

reservations, provide local attraction information and a quick courteous

check-out.

Utilize Microsoft Office products and industry-specific OS in order to

maintain and update guest database.

Cash-out and reconcile the on-site restaurant sales at the end of the

shift.

Remedy negative situations either personally or through team channels.

Responsible for utilizing data collected during the property inspection and

designing a customized pest management plan, setting pricing for those

plans and for acquiring clients through persuasive conversation.

Terminix International - Manchester, NH/Hummelstown, PA

Technician/Service Manager/Sales April 1996 - September

2003

Objective was to grow and manage small pest management routes and customer

bases in order to grow the routes in value and profitability so as to

expand customer base continually year over year so as to provide value for

the stockholders.

Following list of responsibilities follows my company career

chronologically and in the position order stated above.

Complete control over various service routes including, but not limited to;

customer contact, route management, service fee collection, scheduling of

customers and services, inspections and decisions on best management

practices utilizing Integrated Pest Management protocols.

Maintenance and responsibility for vehicles and equipment assigned to me.

Attendance of continuing education classes to grow professionally and to

maintain licensing.

Attainment and maintenance of Master License in NH, ME and VT.

Oversaw and was responsible for 15 route technicians both commercial and

residential.

Provided weekly training (group) for said technicians.

Responsible for the individual training and oversight of technician growth

through educational opportunities through one-on-one training and outside

sources.

Provided troubleshooting duties as needed for clients.

Worked to obtain new commercial clients through direct, cold-calling

opportunities.

Education

Lancaster Bible CollEge - Lancaster, PA

January 2003 - December 2007

B.S. - Pastoral Ministry/Bible

Dean's List 10 of 11 semesters.

References Upon Request

Contact this candidate