Summary of Qualifications

n Microsoft Certified Systems Engineer (Server 2003)

n Certified Computer Examiner (ISFCE)

n Citrix Certified Administrator (Citrix Metaserver)

n BA Physics (University of Rochester)

n 10 years Systems Administration work in United States and the United

Kingdom

n 4 years supervisory experience over level 1 and 2 technicians

n Implementation experience with Server 2003, SQL, Exchange, Citrix,

VMWare, Group Policy, firewalls, VPNs, VLANs, servers and switches

n Expertise in Server 2003, SQL Server, Exchange server, Active Directory,

and firewalls.

n Excellent customer service skills including remote support for several

clients in Eastern Europe, and call management.

Experience

IT Consultant, TransTech One

Aug 2010 - Present

Consults with small and medium businesses, improving their IT

infrastructure and repairing known issues.

Serve as on-call technical support for several clients.

Set up new systems with offsite e-mail support, and offline backup.

Plan out upgrades and system support to ensure robust system security and

reliability.

Work with several systems from desktop computers, to enterprise servers in

Windows and Linux varieties.

Installs and maintains network equipment including firewalls and network

switches.

IT Consultant, PSAdams, Inc.

Feb 2010 - Aug 2010

Consults with small and medium businesses, improving their IT

infrastructure and repairing known issues.

Serve as on-call technical support for several clients.

Set up new systems with offsite e-mail support, and offline backup.

Planned out upgrades and system support to ensure robust system security

and reliability.

Worked with several systems from desktop computers, to enterprise servers

in Windows and Linux varieties.

Installed and maintained network equipment including firewalls and network

switches.

IT Administrator, The College of Law

Feb 2008 - Aug 2008

Sole Administrator for the College of Law's York campus. Administrator for

a Novell system with 300 Student PCs and 100 staff PCs.

Responsible for entire IT infrastructure at York branch of the college.

Managed users and computers through Novell Netware 5X.

Managed desktops through Novell Console One and ZENWorks, including 200

student PCs and 100 staff PCs.

Upgraded student PC stock, and implemented new desktop and applications.

Deployed desktop through ZENWorks bringing all PCs up to specification.

Created Applications in ZENWorks for rolling out to staff.

Network Administrator, Sarian Systems

Feb 2007 - Dec 2007

Remote Support Administrator for Sarian Routers for a variety of clients.

Supervised Level 1 technicians.

Managed third line support for Sarian's line of GPRS routers and firewalls.

Configuration of LANs and WANs for clients.

Implemented redundant WAN connections, access control lists, and system

security.

Supported international clients with the configuration and management of

their routers, including failover support, VPNs, routing information, and

firewall support.

Managed firmware upgrades for rollout to clients.

Managed several clients, prioritizing calls according to urgency and

importance.

Senior Support Administrator, 7Global Ltd.

Sept. 2005 - Feb 2007

Remote Administrator for clients of 7Global, providing remote expertise and

engineering for a large variety of businesses.

Implemented site security for clients, Radius networks, Active Directory

services, and VPNs.

Supervised a team of less experienced technicians, providing advice and

problem escalation.

Third line support for a variety of platforms in a remote support capacity.

Managed several Active Directory systems, optimizing them for best use of

WAN links, and troubleshooting several problems.

Managed Exchange Server for several clients.

Managed SMS for several clients, including developing packages, testing,

managing software updates, remote management, remote diagnosis, and patch

rollout.

Managed and diagnosed several e-mail platforms including Exchange Server

and FTGate for several clients.

Managed and diagnosed WAN problems for clients.

Diagnosed LAN problems for clients.

Configured and managed Sonicwall firewalls for most clients, including

firewall rules, content filtration, VPNs, and access control.

Handled DNS and DHCP for clients, including diagnosis of problems, and

managing solutions.

Managed several Cisco firewalls on an as needed basis.

Configured Steel Belted Radius for several clients, providing WAN access

for several routers.

Monitored and diagnosed mission critical WAN connections.

Managed and repaired Veritas BackupExec for several clients.

Diagnosed and repaired several virus and spyware problems.

Network Administrator, Schroders (CI) Ltd.

Mar. 2000 - Sept. 2005

Network administrator for a private bank supervising the servers, computers

and users.

Supervised the lover level technicians when projects were implemented.

Supported the users, computers, and systems of the bank in Guernsey,

approximately 100 users in a team of 4.

Managed the LAN and WAN of the network including DNS, DHCP, and network

configuration of the local domain.

Implemented new servers, Active Directory, new SQL servers, new VoIP

server, and new switches.

Managed the Citrix servers and implemented load balancing as well as new

desktops to net appliances and applications to desktop systems.

Configured and Managed several Windows systems, including NT 4.0 and Server

2003.

Managed the bank through an Active Directory migration. All users, data,

computers, and security were transfered to new servers and a new domain

without losing any man/days of work.

Managed several projects meeting objectives and planning them out.

Wrote the login script for the new domain.

Created and managed Group Policies and used policies to resolve access

problems.

Managed the Exchange server of the Domain.

Managed, Administrered and Repaired the SQL servers and the databases.

Managed two Citrix servers providing desktops to a third of the bank's

employees, including diagnosing system level problems.

Procured, Configured, and Managed the switches.

Configured and Managed the Sophos Anti-virus systems.

Diagnosed and repaired various computers with spyware and virus problems

Installed and managed a robotic library managed by BackupExec,

Managed an AS/400.

Installed a VOIP system controlling the old MITEL equipment as well as new

VOIP telephones.

Education

BA Physics, University of Rochester

1989-1995

Microsoft Certified Systems Engineer, Server 2003

2004

Citrix Certified Administrator

2005

Skills

Windows

Active Directory; Exchange Server; SQL server; Group Policy; Sites and

Services; Migration; NT; Vista; Thin Client; Remote Desktop; VNC; Veritas

BackupExec; Citrix Metaserver; FTGate

Networking

TCP/IP; DNS; DHCP; VPN; VOIP; LAN; WAN; Firewalls (Cisco and Sonicwall);

Routers (Sarian); GPRS; 802.11; Steel Belted Radius

Vmware

Fusion; ESX Server; vCenter Converter

Citrix

Citrix Metaframe (Implemented and Managed)

Novell

Novell 5X; ZEN Works; Console One

Linux

SuSE; Ubuntu

Apple

OSX; Bonjour; iWork; iLife

Network Security

ISO27001/2; Firewall Configuration; Intrusion Detection; Project Management

Managerial

Managed small teams of technicians for a total of four years.

Forensic

FTK, SMARTLinux, Simple Carver, Raptor, Encase, Passware

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