Customer Service Information Technology

Location:

Posted:

November 11, 2010

Tavis Goins

*******@*****.***

Objective

Obtain an entry-level position as a network administrator in information

technology.

Education

The University of Southern Mississippi, Hattiesburg, MS May 2009

Bachelor of Science in Information Technology, Emphasis: Networking

Related Coursework:

Network Security I & II TCP/IP Networking

Internet Info Server Cisco I & II

Mississippi Gulf Coast Community College, Gautier, MS May

2004

Associates Degree in Computer Science

Work Experience

Customer Service Rep,

Comcast Call Center, Madison, MS

. Handle large volume of incoming calls April 2010 -

Present

. Troubleshoot customer's phones, computers & devices from a client

base location

. Resolve customer concerns in a professional manner

Intern

Dot USA

. Software Training June 2009 -

April 2010

. Software/Hardware Troubleshooting

. Integrate Technology into public schools

Intern

The University of Southern Mississippi, Hattiesburg, MS June 2008-August

2008

. Troubleshoot problems in Windows XP

. Created and installed crossover and rollover cables

. Updated and installed new operating systems

. Designed classrooms and buildings using Microsoft Visio

Technology Skills

Web Page Development Visual Basics Microsoft Visio

C++ Smart Board My SQL

Reference

Available Upon Request