Sales Manager

Terri Done

*** ******** **.

Braintree MA *****

518-***-**** linkedin.com/in/terridone

******@*******.***

Summary

Over 20 years of Account Management experience. Effectively build and

manage solid professional business relationships. Cross-functional team

management ensures projects meet necessary milestones. Client centric

focus drives business decisions to ensure client satisfaction and financial

stability of the business model. Consultative sales and management style.

Account Manager Entrepreneurial

Problem Solver MBA Management and Technology

Client Centric Vision Consultative Style

PROFESSIONAL EXPERIENCE

Quad graphics, weymouth, MA 2005 - 2010

Outside Sales Representative

2008 - 2010

Provided print solutions for retailers, publishers and companies looking to

enhance regional or national presence for the second largest commercial

printing company in the U.S.

Area of Expertise

. Managed print objectives for a diverse account base of $4.5MM

. Assisted clients with design elements to maximize operational and

pricing efficiencies

. Aligned capabilities with client marketing objectives

. Ensured projects contained a ROI measurement component for tracking

profitability

. Performed consultative and value-add selling techniques

. Understood client business models and print objectives to drive multi-

channel marketing efforts

. Contract, RFP/RFI negotiation

. Qualitative and quantitative data analysis

. Managed cross-functional teams across geographical locations

. Directed and mentored support representatives on specific projects

. Researched businesses online to identify prospective sales

opportunities

. Cold called prospective clients

Terri Done Page 2

Sales Service Representative 2005 - 2007

Performed administrative sales functions for all members of the outside

Sales team.

Area of Expertise

. Managed and prioritized daily sales functions for all members of the

outside sales team

. Learned proprietary sales tools

. Client facing position

. Assisted the Sales team with contract, RFP/RFI negotiations

. Attended onsite client meetings

. Team approach

Hamilton Printing company, 1990 - 2005

Castleton, NY

Inside Account Manager 1990 - 2005

Coordinated and managed all operational processes while directly involved

with daily sales functions within a manufacturing environment.

. Managed specific corporate accounts exceeding $1.2M annual sales volume

. Assisted with enhancing performance to achieve top ranking on a vendor

survey

. Created, managed, and communicated SOPs to enhance workflow expectations

. Account growth of over 200%

. Managed new client initiatives as they came on board

. Demonstrated an entrepreneurial mindset with root cause problem solving

capabilities

. Defined and developed a "voice of the customer" communication philosophy

EDUCATION

. Master of Business Administration, Management and Technology,

Concentration: Entrepreneurship, Rensselaer Polytechnic

Institute/Lally School Of

Management, Troy NY

. Bachelor of Science, Siena College, Loudonville NY

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