Service Data Entry

Damon J. Ward

*** ********** ******

Wtby,CT ****0

phone: 203-***-**** 203-***-****

******@*****.***

******@*****.***

http://www.dssolutionz.com

Multi Skilled Service Provider

Objective:1. Seeking A Tellecommute position/Technical Support or Help

Desk Service position where my skills can be utilized.

(Current Sub-contracting

Guru.Com, Contigent.com, Onforce.com

ONFORCE 12/06 --2010- IT TECH. Service Provider.

Provide technical support to clients/buyers products/equipment for

business and/or residential service needs.As a Representative of Dell,

IBM, HP, Compaq, and others,GeekSquad,Techs-n-a-Sec,Duties included the

contact of customers, appointment setting, traveling to Sites and

perform needed service. System Maintanance, Trouble Shooting, New

Equipment Set-up, Upgrades, Hardware/Software Installations, and

testing .etc. Work Order processing, Closing Calls Upon completion with

full customer satisfaction. Online Office. Working remotely support

for Commercial/Retail Sites for systems configurations after hardware

upgrades are completed. POS specialist. Have Installed complete roll

out projects for Wal-Mart, Petco Pet supplies and many more for

reference.

QUALXSERV 8/2006 "12/06

Computer Technician. Duties include customer

contact,part pickup and punctual onsite service and repair of Dell, IBM

and Sony products.

Mainly Desktop and Laptops but includes Printers, Fax mach. and digital

hi def Television Upgrades. Ticket Based applications for job

processing of work orders.

IBM 1997-2002

Help Desk Support-Lead Network Operator

DUTIES INCLUDE Monitor and support connectivity to and fro IBM sites

also client sites.

LAN/WAN/VMS/VM/LOTUS/SQL environments. Router and Server installation

and

maintaining,part replacement and software support and configuration

Customer support, client and staff training in new procedures and

implementation of:

-Performing system maintenance functions such as the execution of daily

backup procedures and Data Entry.

- Responding to emergency conditions, connectivity prevention and system

recoveries.

- Monitor control room workstations for hardware, software, and

environmental alerts issued by the system and respond directly to or

escalating those alerts.

- Utilize network management tools to assure proper network operation,

escalating telecommunications issues to local access provider when

needed.

- Backup and assist in helpdesk, network management, and service call

dispatch functions Provides written and verbal reports as needed

- Interacts with field technicians at remote locations to resolve

communication difficulties.

VeraFast 9-07- 6-08 (work at home)

(Part Time )Outbound Calls to customers to verify service or verify

merchandise status . Constant Data Entry and automated calling via

internet server which calls clients and displays scripts to follow.

Etc..

LiveOps 9-07-1/2010

Home Virtual -Rep

Outbound Calls and inbound calls to customers that call to order a

product or service or requesting information regarding a product or

service. Also some campaigns involve marketing,promotion and Sales of

various products. Duties include VCC calling, data entry, and customer

support.

EDUCATION

Currently Student of ITT Technical Institute

07/07- "Dell Certified System Expert. I carry 32 certifications through

Dell. And am currently an online student.

11/04-08/05 P.C.D.I: VISUAL BASICS COMPUTER PROGRAMMING

1998-2000 IBM CERTIFIED NETWORK OPERATOR

1996-1997 CHESTERFIELD MARLBORO TECHNICAL COLLEGE C++

COMPUTER PROGRAMMING

SKILLS- Computer Technician, IT Guru.

Dell Certified Systems Expert + IBM, HP, COMPAQ. p/t instructor

Professional Computer Tech., Graphic Designer, Programming. Web Design.

PLATFORMS "Linux, All Windows O/S including XP, Vista,

95,98,ME,2000,NT, Mac,. Proficient in multiple Software categories,

including but not limited to Windows OfficeSuite. DreamWeaver,

SilverLight, Microsoft Expression.

References Available Upon Request

Contact this candidate