Customer Service Sales
Resume:
o OBJECTIVE
To obtain a challenging career in a creative, multi-task environment
that includes advancement and continued development of
professional skills.
o EDUCATION
* Will graduating from HCC in December and will be attending USF for
Mass Communications Spring of 2011
2004 - Present Mass Communications Hillsborough Community College
Tampa, FL
2000 - 2001 Graphic Design Middlesex Community College
Bedford, MA
o SOFTWARE EXPERIENCE
Windows Products: Microsoft Office, Word, Excel, Acess, Power Point,
Outlook Express, and Microsoft Works. Creative Software includes:
Microsoft Front Page, Quark Express, Adobe Photo Shop and Coral Draw.
Also have experience with: Sales Logix, I2K, ACSS 2000, Optika
eMedia, CSG, ETE, ACSR and Icoms.
o WORK EXPERIENCE
2004 - Present
Bright House Networks
Sales Service Representative Tampa,
FL
Currently taking inbound calls to aide consumers in meeting their
multi-service needs. Responsibilities include: Upgrading and promoting
new products for the phone, cable and internet industry and helping
with existing billing and technical issues. Currently an active member
of the FOCUS group and have been assisting with the digital phone
survey project. Also received awards for top quality assurance scores
and recognition for numerous Bright Ideas.
1995- Present
Independent Promotional Representative
Tampa Bay, FL
For over a decade I have been promoting and demonstrating various
products for numerous clients. Duties include: tracking sales and
productivity, setting up and breaking down promotional displays, and
tracking expenses. I have also been responsible for supervising other
on-site representatives, recognizing product shrinkage, photographing
events and pay roll.
2005- 2007 Riverview, FL
A.L.S.
Marketing Assistant
Position consisted of working on promoting and advertising company in
order to increase revenue. Part-time duties consisted of tracking
revenue, researching products, competition and prices, ordering
campaign related items and running monthly reports while communicating
results and confirming actions and planning with owner. Also was
responsible for creating and maintaining marketing materials such as:
business cards, flyers, logo, computer files and website. In addition,
have also created, directed and participated during promotional events
and have recorded professional voice-overs for the company's phone
system
2003 - 2004
Connection Staffing
Administrative Assistant
Tampa, FL
Worked as an administrative assistant at various companies. Temporary
positions have consisted of filing, typing, working with MS Word
documents and data and clerical research.
2001 - 2003
AT&T Broadband/Comcast Chelmsford,
MA
Customer Service and Sales Specialist
Handled incoming calls to support customer needs. Position included:
Assisting customers with billing and service inquires as well as
trouble shooting and solving technical issues with cable television.
Was responsible for promoting new products and selling services to
meet company quota. Have also assisted in various projects such as
coordinating sales events and handled escalated consumer complaints.
Also worked short-term as an Operations Analyst and have been a top
seller of digital cable in numerous sales incentives.
1999 - 2001
Verizon Wireless Woburn, MA
Senior Specialist
Took customer calls in a timely manner about the wireless phone
industry. Duties included: Assisting customers with contractual
agreements, service upgrades, cell phone equipment and with billing
and technical problems. Also was responsible for training new
representatives, proofreading upgrade materials and preparing
documents for meetings.
*Selected assistant support manager *Equipment upgrade team
coordinator * Received various achievement awards for satisfactory
customer service.
o PROFESSIONAL MEMBERSHIPS
Sigma Alpha Pi (The National Society of Leadership and Success),
I.S.I (Ice Skating Institute) & U.S.F.S.A (United States
Figure Skating Association)
* References available upon request
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Charlene Dodge
2912 Pemberton Creek Dr.
Seffner, FL 33584
***********@*******.***
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