Customer Service Vice President

J ustin D. T ramber

***** ********** * * ***

A pa rtment 60

Cell: 513-***-****

t *******@*****.**.***

Objective

Experienced professional seeking to obtain a secure position within a

company utilizing my ability to provide a leadership role in developing and

coordinating departmental processes, policies, and procedures to advance an

organization in i ts efforts to succeed.

E ducation

University of Cincinnati Cincinnati, Ohio 2009-Present

Anticipated Graduation: 03-2011 MS-Criminal Justice

Wright State University Dayton, Ohio 2000-2004

Graduated: Nov. 21, 2004 BA-Criminal Justice Minor Anthropology

Princeton H igh School Sharonville, Ohio 1996-2000

Graduated: June 2, 2000 Diploma

Work Experience

Securi ty National Automotive Mason, Ohio 9/2009-Present

• Collector: Making calls to debtors to collect on accounts 0-120 days

delinquent. Taking checks and credit card payments to secure payment

on past due automobile payments. Follow all FDCPA rules. Dealing

p rimarily with military personnel.

Cash America Sharonville, Ohio 6/2006-5/2009

• Bankruptcy Specialist: Maintain all files on previous and current

bankruptcies. Input information received from courts and attorneys in

regards to bankruptcies filed on behalf of their clients. Process

payments received on chapter 13 bankruptcies. Complete release of

garnishments and auto stays on all accounts currently going though

t he garnishment procedure. Communicate with attorney’s regarding

possible refunds and post petition debts. Complete proof of claims for

a ll chapter 13 bankruptcies as well as chapter 7 bankruptcies with

assets found.

• Collections Team Lead: Supervise 15-16 employees, monitor

p roductivity, develop potential of solid queue management, follow

regulations of FDCPA, and act as liaison between other departments

(units, accounting, legal, etc) in order to solidify unity of operations,

receive and utilize complaints for t raining/education.

• Collector: Manage queue size of 300 accounts. Making calls to debtors

to collect on accounts 0-60 days delinquent. Taking payments over the

p hone including checks and credit cards to satisfy debts.

Sam's Club Dayton, Ohio 11/2002-

12/2006

• Cake Decorator/Cafe Associate: Decorating cakes in a t imely manner,

ensuring excellent member service, cooking, cleaning, and making sure

both departments are in accordance with compliance policies.

K roger Co. Woodlawn, Ohio 4/2000-9/2002

• Floor Supervisor: Allotting tasks such as break/lunch times,

supervising 9-13 employees, customer service, cashiering, performing

evening audits.

Penn Station Sharonville, Ohio 3/1998-4/2000

• Crew Leader: In terviewing prospective employees, daily audits of cash

on hand, nightly audits of daily production, ordering of supplies,

cooking, resolving compliance issues, managing 7-9 employees.

R elevant Skills and Experience

• Served as a valuable resource for daily operations of a company.

• H ighly capable of providing guidance and support in order to

appropriately carry out daily tasks and duties.

• Possess excellent listening skills and the abili ty to multi-task.

• Efficient and organized with an eye for detail.

• Confident in decision making skills and willing to ask for assistance

w hen needed.

Honor s

• 2003~Dean's L ist~ Awarded and maintained highest honors

t hroughout my pregnancy.

• 2002-2004~ Zeta Phi Beta Sorority~ Vice President for two consecutive

terms.

• 2000~Ohio Mock T rial~ Head prosecuting attorney for my team.

• Certified in FDCPA guidelines and policies.

References Available Upon Request

Contact this candidate