Sales Training

Jeff Conn

Phone: 408-***-****

Email: *********@*****.***

Portfolio: http://www.conn-communications.com

LinkedIn: http://www.linkedin.com/in/jeffc2000

Senior Technical Writer Marketing Writer Training Developer

Highlights

. 10+ years hands-on, professional experience as a technical writer,

marketing writer, and training developer

. Adept at assessing content needs, developing project plans, building

rapport with staff, gathering information and delivering effective

results

. Experience documenting a wide range of leading-edge technologies such as

remote network management; network security; network storage; optical

networking; telecommunications networks; TCP/IP, IP, TCP, DNS and

Ethernet networking protocols; MPEG and AC3; TL1 protocol; interactive

television; cable plant (HFC) networks; Web2 technologies and desktop

systems.

. Highly proficient at using desktop publishing tools such as FrameMaker,

Microsoft Office and Acrobat

. Expertise developing graphic images, technical illustrations and diagrams

using Photoshop, Illustrator and Visio

. Professional experience developing animated content and multi-media using

Flash

. In-depth proficiency using HTML and CSS in order to write, edit and

design web content

. Proficient at developing and designing sales and training presentations

History

Web2 Enterprises (June 2008 - present) I wrote web content for new e-

commerce, social networking and multi-author blogging web sites. Content

included home page text, company profiles, FAQs, help, terms of service,

privacy policy and membership agreements. Additional projects included

concept presentations, marketing requirements, functional specifications

and promotional copy.

Intel Corporation (Consulting May 2007 - May 2008) Originally hired to

develop training presentations; I quickly became the lead writer on cross-

functional team projects. The teams were responsible for building channel

and consumer awareness about new motherboard technologies, remote network

management solutions, network storage solutions and network security

solutions.

While at Intel, I created web site content, data sheets, training video

scripts, webinar scripts, training presentations, sales presentations and

distance learning modules.

Calient Networks (Consultant to Employee Oct 2003 - Jan 2006) I was the

lead writer for a variety of technical, marketing and training projects

involving optical networking products and telecommunications solutions.

Technical writing projects included hardware installation manuals, software

end-user guides and a TL1 reference guide. Marketing communications

projects included data sheets, white papers, contributed articles,

presentations and web content. Training projects included sales and

technical training programs.

ASK, Inc. (Consultant 2003) Developed new web content for a professional

audio/visual systems integration business.

ICTV, Inc. (Employee 1996 - 2002, Consultant 2003) Hired to develop

technical documentation for an interactive IP TV technology platform.

Progressively became lead writer for a variety of technical, marketing and

training projects.

Projects included hardware installation and operation manuals, interactive

television user guides for consumers, web content, web site help systems,

training and sales presentations, trade show presentations, self-paced

multi-media courseware, customer support manuals. In addition, I developed

and managed call center training for cable operators.

Additional History

American Express, Inc. (1996)

Bluecurve, Inc. (1996)

Federal Reserve Bank (1995)

Business Design Associates, Inc. (1994 - 1995)

ZD Labs, Ziff-Davis Publishing Company (1991 - 1993)

West Publishing (1983 - 1990) Publisher of a software engineering magazine.

Purchased by John Wiley & Sons.

Education

B.A. Design, Brigham Young University. Emphasis in copywriting, magazine

publishing, advertising and marketing.

San Francisco State University: upper division courses in video production

and screenplay writing.

Completed college level courses in audio recording, MIDI, synthesizers and

home studio recording.

Memberships

Society for Technical Communication, Silicon Valley Chapter

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