Robert T. Dooley
Home phone 978-***-****
Cell phone 978-***-****
E-mail: **********@*****.***
Summary
CompTIA A+ and Network + 2009 certified technician who is a highly
motivated professional with experience in team building. Able to adapt to
changing directives through problem solving, communication, and
organizational skills. Capable of reevaluating procedures and methods in
need of change. Archives objectives in a timely manor.
Technical skills
Able to install, upgrade, configure, and troubleshoot computers.
Can implement, maintain, and troubleshoot peer to peer and client/server
networks.
Desktop support in a multi-platform environment.
Installation and maintenance of workstations, printers, and personal
computers.
PC/printer break fix and hardware/software support.
Troubleshoot Windows 95, 98, 2000, NT, XP, Vista, Windows 7, Mac
workstations and network clients.
Proficient in MS Word, Excel, Powerpoint, Html, Xhtml, and CSS
Experience
Umass Lowell 2010. Installed service pack 3, antivirus updates, Labstat,
and other applications in computer labs.
Global resources 2010. Set up laser printer/fax machine into Hotel
workstation.
Baril Corp, Machine operator 2004-2009. Set up machines by programming
computers for production runs. Ran presses, performed
maintenance, and worked as shipper/receiver with ISO 9001 and ISO 13485
medical standards.
Merrimac Paper Co. Lawrence, MA 1974-2004. Supervised shift with crew of
15 for 7 years. Responsible for production, quality, training, safety, and
timecards. Coordinated activities.
Worked in all significant positions and promoted to management in 1997.
Participated in statistical analysis trials that improved production 10%.
Worked with upper management to correct problems and inefficiencies which
improved change over time and reduced machine breaks by 30%.
Education and certifications
Umass Lowell, MA. Some coursework in engineering.
New Hampshire College, Salem, NH. Some coursework in World History and
psychology.
Leadership Dynamics, Andover, MA. Certificate in management
Qualpro, Memphis, Tenn. Statistical analysis of linear manufacturing
machines for quality and production improvement.
W3 Schools, online. Certificate in web development, Html, Xhtml, and CSS.
New Horizons, Nashua, NH. Certificate A+ technician, Network+ 2009.