Technician Service

James Spence

**** **** **** ***** . **** Jordan, Utah 84081

*************@*****.***

SUMMARY

Knowledgeable Computer Technician with over 15 years experience and proven

expertise in technical hardware analysis, repair, and troubleshooting.

Strong track record in providing excellent customer support and service.

Team player, with strong analytical and communication skills.

TECHNICAL CERTIFICATIONS

. Microsoft Certified Professional

. A+ Service Technician Certification - Microsoft Windows and DOS

Environment

. A+ Service Technician Certification - Mac OS-based Computers

. Apple Service Certification

. Compaq Service Certification

. Hewlett Packard Service Certification

. IBM Service Certification

. Toshiba Service Certification

. Dell Service Certification

PROFESSIONAL EXPERIENCE

Radio Shack, Murray, Utah

1999- 2010

Computer Technician

. Repaired and serviced computers in the western region of the United

States and provided support for Radio Shack retail stores

. Provided technical assistance to computer system users. Answer

questions and resolved computer problems for clients.

. Installed and performed major repairs on laptop and desktop computers.

. Repaired and service most brands and models of computers.

. Diagnosed and accomplished onsite computer repairs for customers.

PANURGY CORP, South Jordan, Utah

1999- 1999

Field Engineer

. Performed troubleshooting, repair and diagnostics on desktop and

laptop computer systems for Macintosh, Dos and Windows environment.

. Repaired and provided preventative maintenance on laser printers.

. Ordered warranty and non-warranty parts for computers and printers.

MICROAGE, Draper, Utah 1996 - 1999

Technical Analyst

. Performed troubleshooting, repair, and diagnostic skills used on

desktop and laptop computer system on Macintosh, Dos and Windows

environment.

. Repaired and serviced computer display and laser printer

. Researched and coordinated a hardware problem with appropriate vendor

to resolve an equipment problem, saving the client more than $4000 in

replacement costs.

James Spence Page 2

ALPINE COMPUTING MICROAGE, Murray, Utah 1994 - 1996

Service Technician

. Provided telephone support for computer, printer and monitor repair.

. Billed customers and ordered parts through network system.

. Serviced and repaired Apple laptop and desktop systems.

ADDITIONAL EXPERIENCE

NATIONAL SEMICONDUCTOR, West Jordan, Utah

Senior Production Technician

. Supervised and trained up to 12 employees. Supported various wafer

fabrication areas such as diffusion, masking, implant, and LTO.

. Reduced poly/nitride tube installation time over 50% by designing and

installing new end cap/collar system.

EDUCATION

Certified Electronic Technician, Certified Careers Institute

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