Customer Service Computer

Tim Oliver Jackson

**** ******* ****

Lynchburg, VA. 24504

E-mail: ********@*****.***

Home Phone: 434-***-**** / Cell Phone: 434-***-****

OBJECTIVE:

Seeking a challenging position within your company, offering career

advancement and growth potential.

WORK HISTORY:

J Crew Forward Stockkeeper Aug 08

- Present

1 Ivy / Lynchburg Va

LabCorp Computer Operator April 07

- January 08

T.W. Alexander Dr. / RTP, North Carolina 27711

Responsible for ensuring 100% availability for all the computer platforms

in the RTP Data Center. Resolving common error conditions, diagnoses and

acts on machine stoppage and error conditions not fully covered by existing

procedures and guidelines. Ensures that all logs are completed

successfully. Interfaces with the customer, vendors, and interdepartmental

staff for problem resolution. Provide training for lower level employees.

Maintain all Standard Operation Procedures (SOP) pertaining to the

Operations Department.

Systems: Unisys 1100, HP3000, IBM Enterprise Server.

CSC / OAOT / Lockheed Martin (EPA) Computer Operator Dec 99 - Jan 2007

109 T.W. Alexander Dr. / RTP, North Carolina 27711

Responsible for ensuring 100% availability for all the computer platforms

in the National Computer Center (NCC). Resolving common error conditions,

diagnoses and acts on machine stoppage and error conditions not fully

covered by existing procedures and guidelines. Ensures that all logs are

completed successfully. Interfaces with the customer, vendors, and

interdepartmental staff for problem resolution.

Systems: IBM Z9, IBM S/390 Parallel Enterprise Server G6,

IBM RS/6000 SP, UNIX/NT.

Skills: MVS, JES2, NetView, VTAM, TSO, ISPF, JCL, HSM, SDSF.

Horne Storage Company Record Storage Tech. July 1999 - Dec

1999

2539 Noblin Road / Raleigh, North Carolina 27604

Deliver and pick-up records from the customers that had their records kept

at Horne Storage Company.

Adelphia Cable Field Auditor/QC April 1998 - July

1999

324 West Main St. / Charlottesville, Virginia 22903

Audit the installations of new and existing cable service through out the

system, comparing them to company records for proper procedures, safety and

legitimacy. Correct improper or unsafe conditions in hardware or

installation, according to Adelphia and other code standards.

Best Western Cavalier Inn Night Auditor Mar 1991 - May

1999

105 North Emmet St. / Charlottesville, Virginia 22903

Balances all the work that was done during the day, making sure all the

total are in balance with what the computer has. Checking people in and out

of the hotel.

Tim Oliver Jackson

Home Phone: 434-***-**** / Cell Phone: 434-***-****

E-mail: ********@*****.***

Omni Hotel Night Auditor May 1990 - Dec

1990

Charlottesville, Virginia 22903

Balances all the work that was done during the day, making sure all the

total are in balance with what the computer has. Checking people in and out

of the hotel.

Food Lion Scanner Analyst Oct 1988 -

May 1990

29 North / Charlottesville, Virginia 22903

Making sure the prices on the floor are the same as what the computer has

in it.

Unisys Corp. Programmer Analyst/Helpdesk/Oper. May 1986 - May 1988

Mclean, Virginia

Establish computer program formats and constraints. Wrote individual

programs and sub-parts design requirement. Recommended staffing and

equipment requirement. While working in customer service I was able to help

customer resolve technical problem both hardware and software. In doing

this I was able to tone my telephone and oral communication skill and

working closely in a team environment. As a operator I work on a large

scale Unisys computer, mounting/dismounting of tapes and disks, printing

reports and just keeping a close watch on the systems.

Skills: Unisys systems. Cobol74, Cande.

Comdial Lead Computer Operator Aug 1983 - May 1986

29 North / Charlottesville, Virginia 22903

Work on a large scale Unisys computer, monting/dismounting of tapes and

disk, printing reports and keeping a close watch on the system.

U.S. Army,(Active Duty) Computer Operator Dec 1972 - Oct 1981

NSA / Fort Meade, Maryland

Work on large scale IBM, Unisys and Cray computer systems,

mounting/dismounting of tapes and disk, printing reports and keeping a

close watch on the system.

EDUCATION:

AA Degree Computer Science, National Business College May 1982 - June 1984

AA Degree Accounting, National Business College Sept 1989 - Sept 1990

COMPUTER SKILLS:

SOFTWARE: MVS, JES2, NetView, VTAM, TSO, ISPF, JCL, HTML Cobol, Fortran,

Pascal, Basic, ALGOL, Cobol74, Cande, C.

HARDWARE: IBM S/390 Parallel Enterprise Server G6, IBM RS/6000 SP,

UNIX/NT, CRAY, IBM PCs, Unisys, IBM 6400 Line Matrix Printer, IBM 3160

Printer, Storagetek 5000, IBM InfoPrint 62 printer.

REFERENCES:

Available upon request.

Contact this candidate