Customer Service Developer

Timothy Walsh

*** ******** ***., ***********, ** 43081 614-***-****- cell: 614-***-**** ********@*********.***

Manufacturing, customer support, or sales.

Objective

Customer Support

Experience

April 2010 – September 2010 BMW Financial Services, Hilliard, Ohio

Responsible for liaison between customers and manufacturer

Customer service training and BMW/MINI dealer support

Nissan Sales Consultant

January 2008 – April 2010 Buckeye Nissan, Hilliard, Ohio

Responsible for sales and customer maintenance

Weekly online and classroom training through Nissan

Independent Web Developer, Consultant, and Writer

September 2005 – Present Unrevised Publishing, Westerville, Ohio

Developer and content editor with deep knowledge of Web technologies.

Accomplishments

Independent Web site developer for non-profits and B2B sites

Assisted in launching CheetahMail deployment system for 1800-Flowers.com

Implementation of Coremetrics Web analytics for 1800-Flowers.com

Ownership of Web sites from concept to launch with ongoing maintenance

Development and deployment of clients’ podcasts and blogs

Web Development Skills

Technical proficiency in DHTML and XHTML

Expert-level creation of CSS code with full W3C compliance

Brand-consistent wireframe designs using the latest Web methodologies

Skilled in XML used in graphics and implementation of the RSS 2.0 specification

Flash development experience, including formal Adobe training

Traditional ASP developer with migration to ASP.Net 3.5 framework

SQL Server 2000 and 2005 experience

E-mail deployment applications, shopping cart set-up with e-commerce packages

Management of financial and analytical data on high-traffic e-commerce sites

Miva Merchant and OSCommerce on Linux/FreeBSD (Unix) Web servers

Corporate Webmaster

February 1999 – September 2005 SoftLanding Systems, Peterborough, NH

Developer of commercial Web sites for IBM AS/400. Performed all work from

initial concept to launch on Microsoft and OS/400 platforms. Designed sites in

DHTML/CSS, ASP.Net, Perl, and JavaScript. Used change management and

version control for development. Maintained, monitored, and redesigned sites.

www.softlanding.com www.softlandingeurope.com www.nhmug.org

Annual redesign of www.softlanding.com (1999 – 2005)

Implementation of Blue Hornet email deployment

Continual content updates using CSS, WebSphere, Perl, and ASP

Implementation of Adobe Flash, Adobe Fireworks, and JavaScript

Timothy Walsh

258 Electric Ave. Westerville, OH 430**-***-*** 2501 cell: 614-***-**** ********@*********.***

Webmaster/Managing Editor

Experience (con’t.)

June 1995 – February 1999 Level Five Communications, Dublin, NH

Developer of the commercial Web site www.deskeng.com. Maintained,

monitored, and redesigned corporate site for professional engineers.

Implementation of new technology, maintenance, and content management

Senior Technical Editor

1985 – February 1995 IDG, Framingham, MA

Technical writer/editor for several consumer publications.

Franklin Pierce University, Rindge, NH (1982 – 1985).

Education/Skills

Bachelor Degree, Computer Science

Associate Degree, Computer Science

Ecommerce: Miva Merchant, OS Commerce. Platforms: Linux, FreeBSD, IIS,

Windows 2003, IBM AS/400 (iSeries). Languages: ASP, HTML, XHTML, XML,

JavaScript Analytics: Coremetrics, WebTrends. Deployment: CheetahMail,

Blue Hornet. Software and Applications: MS Office Applications, Adobe

Acrobat, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Quark Xpress,

Lotus Notes

Web: Dreamweaver, Fireworks, Flash, Subversion, WebSphere WDSC

References are available on request.

References

Timothy Walsh

258 Electric Ave. Westerville, OH 430**-***-*** 2501 cell: 614-***-**** ********@*********.***

Timothy Walsh

258 Electric Ave. Westerville, OH 430**-***-*** 2501 cell: 614-***-**** ********@*********.***

Contact this candidate