Manager Customer Service

John Charles Browning 636-***-**** . abh5bu@r.postjobfree.com

buyer/purchasing/logistics Manager

Versatile performer with expertise in purchasing, inventory control,

production scheduling, quality control, shipping, logistics, customer

service and sales. Organized, detailed planner. Knowledgeable negotiator.

Veteran crisis manager. Motivational and supportive team leader. Computer

literate: proficient in MERLIN. Value-added contributor with a positive

attitude, proven follow-through and a passion for results.

( EXPERIENCE

Trade Show Logistics Manager

MOXIE DISPLAY SYSTEMS, Earth City, MO 2007- September 2010

Coordinate with production scheduling to meet promised delivery dates for

tradeshow displays, graphics and signage produced for clients including

Brown Shoe, Holiday Inn, MasterChem Industries, Royal Canin and United

Industries. Orchestrate delivery of finished goods to and from distribution

center and convention facilities nationwide. Execute shipping documents and

agreements for onsite installation and decorating services; schedule

subcontract labor.

Hold decision-making authority in the absence of senior leadership;

orient new hires.

Dramatically cut shipping costs by adding vendors and obtaining bids

on every shipment.

Significantly reduced complaints by proactively tracking and

following up lost shipments.

Initiated shipping log to track costs and revenue.

Raised performance and client satisfaction by improving

communications within internal departments.

Quality Assurance/Sales Specialist (10/97- 12/06)

ST. LOUIS COLD DRAWN, INC., St. Louis, MO 1987-2006

Coordinated sales and customer service for privately held manufacturer of

cold-finish carbon steel bar products for automotive, motor and OEM

applications. Communicated orally and in writing with clients in Mexico,

Canada and Venezuela regarding new orders, order inquiries, status reports

and material claims.

Partnered with sales and production to build Weekly Master Schedule.

Expedited raw material from hot-roll steel mills, assuring adherence to

quality standards and delivery schedules. Maintained, updated and managed

customer specifications; tested in-process products to assure conformance.

Initiated and processed material claims, working closely with Quality

Control Manager for timely resolution. Documented customer complaints and

rejections; tracked costs. Oversaw reprocessing of nonconforming in-stock

products and prototype orders.

Managed 2,600 active specifications for clients including GE,

Emerson, Monroe and Gabriel.

Tracked claims and specification approval in preparation for TS 16949

certification.

Traffic Manager/Production Supervisor (9/94-10/97)

Supervised loading dock. Negotiated freight rates for Midwest and East

Coast destinations. Conducted quarterly physical inventories. Resolved

issues. Coordinated safety training and oversaw 12 employees.

Expedited 15-20 trailer loads of inbound/outbound freight daily.

Developed machining schedule that significantly reduced downtime

during setup/change-over.

Buyer/Production Scheduler (10/87-9/94)

Managed inventory to assure sufficient stock for volume buyers. Executed

multimillion-dollar buys of wire, bar and coils from domestic and foreign

steel mills, expediting orders to meet JIT delivery schedules. Negotiated

freight rates; scheduled inbound deliveries. Compiled Weekly Master

Schedule and monitored completion of outsourced orders.

( EDUCATION

B. S., Business Administration, Marketing emphasis, University of Missouri-

St. Louis

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