Sales Customer Service

Albert Edward Pickering IV

**** ***** ***** ***** *-mail: ***********@*******.***

Midlothian, VA 23112 Phone: 804-***-****

Mobile: 804-***-****

Leadership Profile

Multi-faceted service driven professional with 20 years experience in core

business and HR functions. Demonstrated strengths in employee relations,

operations, training, leadership, recruitment, staffing and management and

interpersonal and written communications. Exceptionally organized,

analytical and decisive with proven problem solving capabilities. Strong

customer service and business acumen. Ability to relate effectively to

individuals at all levels within the organization. Key areas of experience

include:

. Policy, Process and System Design

. Leadership and Motivation

. Training and Development

. Assessment and Evaluation

. Payroll and admin support

. Market surveys and analysis

. Organizational Development

. Compensation and Staff Relations

. Operations Management

. Employee Relations

. Workers Compensation

. Federal and State Employment Laws

. Recruitment and Retention

Professional Experience

Nurse Advantage, Inc. Administrator 2010-Present

Oversee the daily operations of our office, including management,

operations, recruitment, retention and compliance of nursing professionals

to area healthcare facilities, including hospitals, physician's offices,

correctional institutions, and assisted living residences. In this

position, I establish and maintain essential relationships with facility

and vendor management, while effectively recommending and implementing

system processes to improve staffing levels and consistency within the

healthcare community we serve.

. Manage recruitment and placement of RNs, LPNs and CNAs to healthcare

facilities

. Liaison between vendor partners and client facilities

. Marketing and PR to new and existing clients throughout Eastern

Virginia

. Responsible for establishing and maintaining staffing levels in

consideration of facility census levels

National Nurses Service, Inc. Lead Staffing & Recruitment Specialist

2007-2009

Oversaw recruitment and staffing of nursing personnel to clients within the

healthcare community, including hospitals, nursing homes, assisted living

facilities and correctional institutions throughout Virginia. Consistently

placed hundreds of nurses on temporary and long-term assignments.

. Coordinate employee placement and scheduling

. Recruitment and retention strategies for long term employee relations

Albert Edward Pickering IV

. Strategic planning for continued organizational growth

. Designed policy and training manuals for administrative functions

. Assess and evaluate employee performance and counsel as necessary

Woodfin Oil HR Administrator 2005-2007

Assisted with the day to day personnel management of the sales department,

as well as implemented organizational strategies to promote the company's

long term growth within an exceptionally competitive industry.

. Recruited, hired, and trained sales support staff

. Designed print advertisements for sales, service, and administrative

staffing needs

. Designed employee policy and procedure manual

. Conducted weekly sales meetings and made recommendations to the sales

staff to correct deficiencies in sales productivity

. Established and maintained relationships with clients and vendors.

Austins of America, LLC. Human Resources Administrator 2000-

2005

Versatile position that was all encompassing within the areas of human

resources, sales management and administrative support.

. Recruited sales representatives and designed retention programs

. Participated in job fairs, career seminars, and trade shows for

recruitment

. Created employee policy and procedure manuals

. Developed employee and organizational development strategies

. Conducted weekly sales meetings and financial reports for senior

management

. Liaison between company and essential vendors for organizational

operations

Ukrop's Supermarkets, Inc. Department Trainer 1989-

1999

Held positions throughout the organization which helped to identify and

shape HR competencies, including management, training, staff development,

employee assessment and evaluation techniques.

. Trained and orientated staff on departmental guidelines and procedures

. Completed continuing education and certification in food safety, as it

pertained to company guidelines.

. Conducted performance reviews of departmental staff

Professional Affiliations

Member, SHRM and Richmond Human Resource Management Association

Albert Edward Pickering IV

Education

B.A., Human Resource Management, with a minor in Business Administration,

University of Richmond, Virginia.

Master of Human Resource Management, University of Richmond, Virginia.

Computer Proficiency

Microsoft Office, including Word, Excel, PowerPoint, Outlook, Publisher, as

well as custom payroll and HR database systems.

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