Customer Service Engineer

Dan Mahdavi

***** ** ** *****, ********, CA *****

Phone: 951-***-****

********@**********.*** ; *********@*****.***

Professional Experience:

Network Technician

Total Transportation Concept 9/2008 – 9/2010

• Provided hardware and software technical support to end users.

• Supported desktop applications, databases, MSOffice, and Windows XP, Vista 7 clients, and Server operating

systems.

• Installed, tested, and troubleshot networking switches and cabling systems, configured network equipment, technical

support of backup, restore, optimize, and set-up of company databases and network resource usage.

• Windows 2000 / 2003 server installation and configuration, Cisco switches and router interconnectivity,

troubleshooting desktops and laptops.

• Installed and configured network servers and created user accounts, group policies.

• Supported branch locations in troubleshooting of workstations, servers, Email, LAN/WAN, and Internet.

Field Service Engineer

FONAR Corporation 1/2004 – 9/2008

• Performed preventative maintenance, calibration, service and repair of low field Up-Right MRI equipment.

• Cause analysis and computerized diagnostics that led to effective problem solving.

• RF troubleshooting, National Instruments MultiSim Schematic Capture.

• Maintained customer service logs and internal service records.

• Maintained daily communications between customers and field service department.

• Resolved networking, Server, MRI database, router and T1 problems.

• Parts inventory and MRI Console electronics repair.

• Troubleshot industrial cooling system including chillers and heat exchangers.

• Worked with other engineers on installation and calibration of new MRI sites within assigned territory.

• Electromechanical troubleshooting of MRI bed robotics, Galil motion controllers and RF transmitters.

Computer Support Specialist

Total Transportation Concept 2/2000 – 1/2004

• Administration, installation, and technical support of a mixed Windows® 2000, 2003, and Novell® Netware

network.

• Maintained the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active

Directory environment, configured TCP/IP, DHCP, DNS, Cisco switches and routers, and m aintained system

backups.

• Provided desktop consulting and support services for remote office locations.

Computer Hardware and Networking Instructor

Computer Learning Center 3/1995 – 1/2000

• Instruction of networking theory and hands on labs, developed curriculum for networking courses including

Windows NT4.0, Novell Netware 4.1x & 5.1x, and windows NT operating systems.

• Provided assistance in the planning, development and maintenance of program curriculum, and worked with the

Director of Education, Networking Department Chair to resolve student concerns regarding professional growth.

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Electronics Instructor

Edison Technical College 8/1990 – 12/1994

• Analog and digital electronics instruction including theory and lab, basic electricity, semiconductors, digital

electronics, MC 6800 Microprocessors, and Intel 80xxx main board digital troubleshooting using Digital Multi-

Meters and Oscilloscopes.

• Developed training materials to be used as approved curriculum and daily lesson plans to be used by instructors in

training.

Electronics Technician

Garrett Airesearch /Allied Signal Corporation 4/1984 – 2/1989

• Troubleshot and repaired commercial and military aircraft cabin pressure controllers, auxiliary power units, and main

aircraft on board computers and multi-function display units down to component level.

• Worked according to NASA soldering specifications and used test equipment such as Oscilloscopes Digital Multi-

meters, and Tektronix 16/32 Bit Logic Analyzers.

Education:

Bachelor of Science. Electrical Engineering. California State University, Los Angeles.

Skills:

• Field service & troubleshooting of electronic devices to component level.

• MRI (Magnetic Resonance Imaging) systems maintenance and repair.

• RF Electronics, electromechanical, analog and digital component and system level troubleshooting.

• Computer hardware, Intel 80xxx Microprocessors, 8051Microcontroller, MC 60xxx troubleshooting.

• Operating Systems: MS-DOS, Windows NT4.0/2000/2003/2008/XP/Vista/Windows 7.

MSOffice 2007, Visual Basic, Assembly, C.

• LAN and WAN administration, Internet, Email connectivity, Interconnecting Network Devices.

• Dell, HP, server hardware, SCSI RAID, and peripherals.

• Expert level troubleshooting of local and wide area networks.

• Excellent communication and interpersonal skills.

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