Customer Service Marketing

**** ***** *** *****

NE 763-***-****

East Bethel, MN Fax 763-***-****

***** *-****

abh58v@r.postjobfree.com

m

Marci Boettcher

Summary of Qualifications

. Balance multiple priorities with organization and precision

. Classroom educator for ten years

. Design and continuously update curriculum for a variety of

business and marketing courses

. Organize and delegate competition, retail store, fundraising and

travel events as department leader

. Train insurance agents via WebEx

. Educate customer service representatives on the use of Excel

. Collaborate daily with other educators regarding best practices

. Encourage correct methodologies in regards to learning styles

Professional Experience

Andover High School Andover, MN

Business and Marketing Teacher December 2002

- Present

. Educate students with essential business and marketing tools to

help succeed in their future

. Stay abreast of changes in the industry and incorporate

information into daily lessons

. Supervise an accurate analysis of each students learning

abilities to ensure progress

. Develop formative and summative assessments and track results

. Continuously improve and adjust delivery of information to

enhance understanding

. Maintain budgets and supplies for department

. Facilitate between department and administrators

. Maintain and foster positive relationships with students,

parents, administrators, and community members

. Participate in a variety of workshops, seminars, and

professional organizations to stay connected and

collaborate with others in education and industry

MetLife Auto & Home Saint Paul,

MN

Training Coordinator/Software Trainer June

2000 - October 2001

. Helped initiate training on the beta version software system for

agents

. Set up schedules for agents and trainers via WebEx

. Provided assistance for agents on a continuous basis

. Educated in-house team on Microsoft Office programs to include

Excel, Access, Outlook and PowerPoint

. Developed training materials for agents

. Promoted to a training position within six months of hiring date

Awards

Secondary DECA Minnesota Marketing Teacher of the Year 2009

Education

University of Minnesota-Twin Cities

Minneapolis, MN

Masters of Education

GPA: 3.8/4.0

University of Wisconsin - Stout

Menomonie, WI

Bachelor of Science - Marketing Education

Chancellors Award for three semesters

3.1/4.0

Contact this candidate