Customer Service Manager

DIANE M. GOGATES

Cell: 201-***-****

E-mail: ******@***.***

Objective To utilize my skills and business experience to their

full potential within the printing industry

Software Proficient in the following:

Creative Suite 3 & 4 ~ All Adobe Products

Quark Xpress

All aspects of Prepress, retouching, conventional and

digital printing

Digital front end product: Expert in Caldera, Onyx, Kodak

Prinergy Rules Based Automation, Creo Brisque Performance

along with all complementary programs. (Full Auto Frames,

Preps, Prinergy, etc

Xinet Full Press workflow and Administration package

Mac OS X and OS X Servers

Windows XP Professional AND VISTA

Jeti Flatbed with Calder RIP technology

Windows NT

EMPLOYMENT

March 2008 - SelectoFlash, Inc. ~ West Orange, NJ

Present

Director Digital Pre-Press and Creative Services

Responsible for the Creative design on all fleet

contracts. Designed images, type, logos and customer

driven creatives for production. Hired, trained and

managed all employees of the department. Also responsible

for pre-press environment and final output. Brought in

color management as well as new technologies.

March Freelance: Prepress Consultant, Digital Imaging Operator,

2007-March2008 Retoucher

March '06 - March Spiegel Brands, Inc. ~ New York City, NY

'07

Director of Prepress Production

Managed all functions of Retouching and Output areas. In

charge of

all digital workflows. Installed and trained all

personnel in the use of Xinet, Kodak Prinergy and EFI

Color Management. Collaborated with print vendors to

create a tonal range for press color data

characteristics, to match Epson 7800 proofing devices.

Worked closely with Kodak in Rules Based Automation to

automate the workflow processes. Worked closely with

Production to create templates for design and printing.

Oct '99 - Feb '06 Macy's East ~ Brooklyn, NY

Technical Prepress Operations Manager

Responsible for the development of the prepress division.

Purchased and installed all RIP and proofing equipment.

Created all printer contacts. Created profiles to match

press. Hired and trained all personnel within my

department. Maintained existing equipment and planned

for new growth. Worked with Xinet and IT group in

creating OPI environment through Full Press.

Incorporated a national Federated plan utilizing Xinet

Web Native for other divisions across the country.

Designed a workflow for the new prepress division, while

working closely with the Creative Department,

Photographers and Image Librarians.

Established file transfer connections via FTP and Wamnet.

Implemented

conversion of proofing systems to Epson 10600.

Oct '98 - Sept '99 Hudson Litho ~ New York, NY

Commercial Desktop Operator / Keystroke Stripper

Combined client supplied files with scanned high res

images for sheet fed presses.

Accountable for all trapping on Scitex FAF system, output

through dolev imagesetter. Responsible for scanning and

color correcting transparencies and reflective. Direct

interaction with Prep dept. Pressmen as well as heavy

client contact.

May '98 - Oct '98 Globe Litho ~ Wallington, N.J.

Commercial Desktop Operator / Keystroke Stripper ~

Digitally composed client's files with color corrected

highres images to combine full form for sheet fed and/or

web presses, through Scitex's Prep Imposition

application. Raster Image Processing through Scitex

Briqsue station utilizing Full Auto Frame trapping.

March '95 - May '98 Bowne Business Communications ~ Secaucus, N.J.

Commercial Desktop Operator / Keystroke Stripper ~

Digitally composed clients' files with color corrected

highres images to combine full form for sheet fed and/or

web presses, through DK&A's Quark Imposition.

Responsible for film output with trapping using

Heidelberg's Delta Technology version 4.2 on Windows NT.

Output through Herk Pro, Signasetter and Linotronic Image

Setter 3030 devices.

Commercial Customer Service Representative ~ Managed

client services, production repress, press, binding,

finishing and shipping of commercial printed material.

April '91 - March Progress Graphics Jersey City, N.J.

'95

Desktop Manager

Well versed in QuarkXpress 3.11. 3/2. 3/31. With DK&A

Imposition, Adobe Photoshop 2.0, 2.5, & 3.0, Adobe

Illustrator 3.2, 5.0, 5.5, 6.0, Aldus FreeHand 3.1,4.0,

5.0, Adobe Streamline 2.5, 3.0. SCITEX Certified in PS2

Rip Station, PSM/PS2 Pentium, Scitex Gateway Tools,

Dolev Vip, file transfer protocals in Riplink and

Springboard, Run Way, Scitex Bridge. Also familiar with

ECRM Flatbed Scanners and Barcode Generations. Proof

Device ~ Kodak Approval from Scitex Bridge/PS2, Textronic

Phaser 480, Hewlett Laser Printer, Film Output Device ~

Dolev 400, 800, Linotronic 630 with Rip 60, Linotronic

3020 with Hyphen Rip 60 Compaque.

R E F E R E N C E S

Available upon request.

Contact this candidate