Customer Service Technician
Resume:
BENJAMIN CUDJOE
**** *. ** **** ***. 323-***-****
Los Angeles, CA 90016 ********@***.***
SUMMARY
A dedicated Pharmacy Technician and Customer Service professional with ten years experience
in pharmaceuticals and customer relations. Specializing in retail pharmacy and benefits. Pursuing
a position as a Pharmacy Technician Instructor which requires a motivated, dedicated above
average person and where achievements and performance will be recognized thereby allowing
opportunities for other. Management strengths include team building, coaching and
communication. Known for excellent interpersonal skills, training and developing high
performing technical teams with knowledge authenticity under pressure.
MS Office Suite
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Windows 95/98/2000/XP and Mac
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Reporting and Presentation
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Prior Authorization
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Drug Administration
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Medical Transcription
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Inventory Management
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V solutions Compounding
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Retail Pharmacy Operations
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Drug Therapy and Adjudication
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PROFESSIONAL EXPERIENCE
WELLPOINT INC. / EXPRESS SCRIPTS INC., West Hills, CA 2007 – 2010
Leading provider of pharmacy center management
Prior Authorization Technician
Served as primary point of contact (POC) for providers regarding the prior authorization
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process; resulting in timely authorization of patient processing.
Reviewed request for prior authorization according to protocol, insuring for plan compliance.
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Respond to customer inquiries via heavy call center environment
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Performed data entry and first level review for enhanced drug decision systems.
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Benjamin Cudjoe 323-***-**** Page 2
CVS/PHARMACY 2000 – 2007
CVS Corporation is one of the nation's leading drugstore chains with more than 4,000 stores.
Retail Pharmacy Technician
Performed data entry for member tracking and eligibility; insuring update reprint data
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accuracy.
Prepared prescriptions for requested medication and re-fills; resulting in patient obtaining
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medication.
Managed inventory and ordering for the retail Pharmacy
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Validated insurance coverage and benefits confined to specific member plan
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Maintained records and administered request prior authorizations (TAR) perform records
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Effective and enough experienced as a cashier
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Managed calls in high volume call center resulting in customer needs
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NATIONAL FAMILY LIFE & EDUCATION CENTER 2003 – 2006
Lead Case Manager – specializing in social services advocate
Responsible for representing the Rites of Passage Program to the Department of Children and
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Family Services.
Developed and maintained accurate legible and complete written records of client’s program
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activities.
Monitored student’s progress and provided necessary resources.
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Worked collaboratively with Social Workers and maintained excellent written and verbal
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communication.
EDUCATION
Licensed, Pharmacy Technician, United Education Institute, Los Angeles, CA, 2000
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