Customer Service Administrative Assistant
Resume:
Andrea Prentis
** ******* ***** *********, ** ***11 - 862-***-****
**********@****.***
Summary of Qualifications
. A multi-skilled and detail-oriented billing specialist with over 8
years experience providing thorough and efficient bookkeeping,
billing and administrative skills.
. Able to multi-task and follow through to achieve project goals and
maintain deadlines as well as ad-hoc assignments, estimation and pro-
forma billing in Media, Construction and Professional Services areas.
Skills: MS Office Suite 2007, Oracle, Timberline, People Soft 8.0,
QuickBooks (beginner level)
Education: Drake Business School - General Business & Accounting Diploma-
June 1996
Ashworth College - Currently enrolled in Medical
Billing and Coding Program
April 2008 to Present
Actively searching for employment as a Billing Coordinator, Billing
Specialist, Accounts Receivable Clerk, Administrative Clerk or Office
Assistant in public and private sectors.
Professional Experience
MDA Contracting, Inc.
Billing Coordinator
June 2007 to April 2008
. Set-up of all contracts and invoicing in Timberline billing system.
. Created all invoices for time and materials and construction
management jobs.
. Track all subcontractor invoices to insure proper billing of base job
and extra services as needed to complete job.
. Tracked percentage of completion of jobs and issued final bills and
close-outs.
. Troubleshoot billing errors, reconcile differences between contract
and billed amounts.
. Performed other duties for Project Mangers, Superintendents,
Estimators and Chief Financial Officer.
. Assumed Accounts Payable duties such as paying subcontractors and
vendor bills when needed.
New York University Sponsored Programs Department
Billing Assistant
March 2007 to May 2007
. Completed 2 month contract assignment with New York University's
Sponsored Programs Department.
. Assisted financial analysts with billing issues for federal and non-
federal research grants.
. Identified erroneous billing of deliverables, and assisted with
internal audits.
. Assisted financial analysts with new project setups, project close-
outs, cost and budget analysis, and
ongoing projects entering new fiscal year.
The Associated Press, New York, NY
Audit Clerk, February 1999 to October 2006
. Created digital invoices for billing by email in 32 countries to
ensure timely billing, and proper payment which reduced company
revenue spent on express mail services and improved customer service
and satisfaction by 55%.
. Coordinated with foreign bureaus to resolve and reconcile all
erroneous and overdue billing. Proactively monitored all accounts for
billing discrepancies, tax issues, and rate change information.
Assisted internal and external auditors and financial directors to
properly code and journalize monthly billing and assisted with
creating spreadsheets to track monthly recurring billing and seasonal
charges for over 300 foreign newspaper members.
. Conducted research to ensure proper billing contacts and billing
information.
. Created various other digital forms and documents to improve
administrative duties and customer satisfaction.
. Created all files and administered contracts.
Brookbridge Consulting Services, New York, NY
Administrative Assistant, August 1997 to August 1998
. Prepared all correspondence
. Assisted with proposals for new business and ongoing jobs.
. Maintained monthly status reports for all jobs and distributed to
clients
. Made all appointments with Department of Buildings for inspections.
. Responsible for all messenger pick-ups and deliveries.
. Ordered and kept inventory for all office supplies
. Assisted with collections and light accounts payable duties.
References
Deanna Streeter - Financial Analyst - WorldNow, Incorporated
747 3rd Avenue, New York, NY 10017
*********@********.***
Troy Valentine - Audit Clerk - The Associated Press
450 West 33rd Street, New York, NY 10001
**********@**.***
Bill Freeswick - Chief Financial Officer - MDA Contracting, Incorporated
519 8th Avenue, New York, NY 10018
*.*********@***-**.***
Contact this candidate