Project Manager Marketing

Michael K. Kim

**** * ** ***, #****, Austin, TX. 78726 • 310-***-**** • **************@*****.***

EDUCATION

University of Southern California, Marshall School of Business Los Angeles, CA

Master of Business Administration, concentration in Marketing May 2009

• VP of Communication, Graduate Marketing Association

University of California, Los Angeles Los Angeles, CA

Bachelor of Arts, Psychology June 1995

EXPERIENCE

LegalZoom.com, Inc. Los Angeles, CA & Austin, TX

Director of Production, Austin 2010-Present

Led operations for multiple cross-functional teams at the new Austin facility, acting as an internal service provider to

multiple departments in the Los Angeles headquarter.

• Developed long-term strategy while executing short-term plans including creation of new systems and

procedures; met home office SLA two months ahead of schedule with 20% reduction in COGS.

• Initiated scalable solutions for service and quality metrics; exceeded KPI by 6% in three months.

• Created and launched employee recognition and professional development programs to increase employee

productivity, engagement, and retention.

Director of Operations, Business Services 2007-2010

Managed all aspects of operations while meeting the P&L objectives for the business product division at the industry

leading online legal document preparation services company.

• Developed annual P&L with $90M in revenue for the business product portfolio; exceeded company

objectives annually.

• Led inside sales, customer care, QA, and order fulfillment teams, totaling over 115 staff members.

• Served as Project Manager for five projects leading eight business units in development and launch of new in-

house enterprise software; all projects came in under budget and on time.

• Selected and mentored 9-person management team by creating six in-house developmental curriculums.

• Collaborated with multiple business units in research, marketing and business plan development, and

execution of marketing strategy; launched 9 new products yielding 42% increase in revenue.

Zoosa.org Los Angeles, CA

Director of Marketing 2009-2010

Led marketing efforts for a social network start-up dedicated to corporate social responsibility and social impact.

• Created marketing and corporate strategies for a newly launched website.

• Conducted market analysis to identify new market opportunities and improve user experience.

• Executed campaigns to increase user base, including search engine optimization, direct emails, social media,

blogs, and affiliation with various organizations.

MullinTBG Los Angeles, CA

Director of Technical Administration & Underwriting 1995-2006

Directed $500M in executive benefit plans for the industry leading executive benefits consulting firm.

• Consulted with executives from 200+ corporations ranging from Fortune 500 to small local companies in

designing and financing of executive benefits plans.

• Financed executive benefits using variable universal life insurance, mutual funds, and stock.

ADDITIONAL INFORMATION

• Computer: Microsoft Office Suite, Visual Basic, Mac OSx, HTML (managed www.marshallgma.com)

• Language: Conversational Korean

• Interests: Ironman Triathlons, marathons, anything on two-wheels, books on management & leadership

Michael K. Kim

9009 N FM 620, #1101, Austin, TX. 78726 • 310-***-**** • **************@*****.***

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