Customer Service Sales

Meredith Lynn Brown

*** *** ****** *** ***

Home: 201-***-****

Hoboken, NJ 07030

Email: **************@***.**********.***

HIGHLIGHTS:

- Dedicated professional with strong managerial skills;

functions well under pressure.

- Excellent communication and interpersonal skills

- Detail and goal oriented; able to work independently and

in a team environment.

- Computer skills: MS Office Suite, Open Table

Reservations System, Honeywell's Learning Management

System (Saba based), Livemeeting, Netmeeting

- Great customer service skills

- Ability to plan logistics and learning materials for

high touch meetings

EXPERIENCE:

1/10- present IntraMed Group, New York, NY

Speaker Bureau Coordinator

- Responsible for providing pharmaceutical sales

representatives with logistical support for on site and

off site meetings nationally

- Acts as liaison between sales representatives and

trained speakers to schedule meetings

- Issues speakers fee for services and expense

reimbursement for all meetings

- Responsible for sending all confirmation, reimbursement

and logistical documents to sales representatives and

speakers

- Works with audio visual company to schedule appropriate

A/V based on clients' needs

- Responsible for site selection, menu selection and room

set up

- Reconciles invoices with venues, A/V company and travel

company

- Travel as needed to provide logistical support to

national speaker training meetings

4/09- 1/10 Strategic Edge Communications, Morristown, NJ

Meeting Planner

- Provided support to pharmaceutical representatives to

initiate meetings in Event Edge, an online meetings

management system

- Responsible for sourcing meeting venue, planning menus

and providing payment

- Worked with audio visual company to schedule appropriate

A/V based on clients' needs

- Responsible for meeting materials including product

information, sign in sheets, logistical details and

meeting invites

- Reconciled invoices with venues

- Ensured meetings are run in compliance to pharmaceutical

codes.

- Assisted as a call center representative for

representatives, doctors and speakers to troubleshoot

issues pertaining to their meetings.

11/07- 4/09 The Compass Group at Honeywell, Morristown, NJ

Training Planner- Corporate Learning

- Provided administrative needs for curriculum owner

including course enrollments, materials tracking,

certifications and reporting on learner evaluation

scores

- Responsible for determining facilities, facilitators,

learning materials and logistics for all Corporate Human

Resource and Finance classes

- Strategize with Corporate Learning Director to meet

organizational goals and objectives through meetings and

events; design event specifications to meet

organizational needs and objectives

- Assisted as a call center representative to troubleshoot

course owner's issues involving enrollment process,

learning records, certifications, etc.

- Responsible for Human Resources Strategic Learning

Program and Management Development Program, while

working with Corporate Learning Director.

- Ran biweekly Livemeeting programs in the US and in Asia.

9/07-11/07 The Compass Group at Honeywell, Morristown, NJ

Training Coordinator- Corporate Learning

- Support Training Planner for Corporate sponsored

leadership and management development classes

- Worked with Training Planner to handle learner and

facilitators' logistics

- Compile survey results for Corporate Learning Director

- Book facilities for classes world wide

- Assist as a call center representative to troubleshoot

course owner's issues involving enrollment process,

learning records, certifications, etc

7/05 - 9/07 The Manor and Highlawn Pavilion, West Orange,

NJ

Manager, Department of

Reservations

- Manages fast -paced Reservation department for three

Four -Star Restaurants (The Manor, the Terrace Lounge,

Highlawn Pavilion)

- Resolve guests' needs

- Hire, train and educate employees in various reservation

systems

- Coordinate weekly scheduling of departmental employees

- Configures each restaurant in reservations system

- Expedite daily and weekly reports reflecting existing

and future reservations

- Acts liaison between department to ensure proper

communication and to meet all deadlines

- Organize Wine Tasting, and monthly Cabaret Soirees

EDUCATION: Fairleigh Dickinson University, Madison, NJ

BA, Hotel, Restaurant and Tourism Management

HONORS: Deans List, Academic Honors

VOLUNTEER New Jersey Annual Wine and Food Classic, 2003-2006

EXPERIENCE: Catering and Staffing Coordinator, Grand Wine Tasting.

- Worked with vendors and staffed volunteers

- Hosted Wine Tasting Dinners

- Worked with restaurants participating in Grand Wine

Tasting.

- Developed floor plans for 19 wineries, silent auction,

restaurants and sponsors for Grand Tasting

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