Software Manager
Resume:
E R IC C. YAN
Palacios De Ma rbella,
Toa Alta, Pue rto Rico 00953
***.****@*****.***
EXECUT I VE SU M MARY
Accomplished, innovative and hands on Information Technology executive with demonstrated
experience in planning, developing, and creating robust IT architectures and infrastructures. Develop
and execute strategic plans for implementation of policy, tools, and process designed to maintain
compliance with corporate and external requirements. Proven ability to identify problems, analyze
possible solutions and determine best course of action to meet objectives.
QUAL I F ICAT ION SU M MARY
Network Technologies
Active Directory, Group Policies, E thernet, Fast Ethernet, Frame Relay, ATM, ISDN, DNS, xDSL
D HCP,SNMP, Telnet, 802.11a/b/g/n, Mobile 3G, SIP and Bluetooth.
Network Hardware
Router: Cisco 1605, 2600XM, 2851, Peplink Balance, Packeteer and models of Dlink, Linksys and
Netgear.
Firewall: Cisco 515E, ASA5505, Netscreen, SonicWall and Watchguard.
Switches: Cisco Catalyst Gigabit Switches, 500PoE, 3Com SuperStack and HP ProCurve.
WAP: Cisco Aironet series, models of Dlink, Linksys and Netgear.
Operating Systems
Windows NT 4.0, Windows 2000, 2003, 2008, 7, XP, Visa, 95/98, DOS, Novell Netware 2.x, 3.x, 4.x and
5.x, Mac OS 9.x, 10.x
Database
Microsoft Access, SQL Express, MSDE, SQL Server 2000/2005/2008
M iscellaneous
Cisco Call Manager/Call Manager Express, SAP Business One, Microsoft Office Communication Server
(OCS) 2007/2007 R2, Microsoft Office SharePoint Server 2003/2007, Microsoft Exchange Server
2003/2007, Blackberry Enterprise Server (BES) 4.x/5.x, Bloomberg terminals, Tandberg Edge MXP
and Polycom Conference Phones.
P ROFESSIONAL EXPER I E NCE
Senior Vice President of I nformation Technology – Arco Capital M anagement, San Juan,
P uerto Rico
November 2007 – Present
Reporting to President and COO, responsible and accountable for managing all aspects of the
company's Information Systems. Oversee major IT functions including: security r isk assessment,
i ncident response, security policy creation and enforcement, business continuity planning, disaster
recovery, project management, budgeting, application support, and business planning.
• Evaluate overall operations of computing and information technology functions and recommend
enhancements.
• Review and approve major contracts for computing and information technology services and
equipment.
• Assess new computing technologies to determine potential value for the company.
• Managed network administration, database administration, telecommunications and end-user
support and services.
• Hire and manage staff of differing cultures and unite into cohesive teams.
• Principle consultant on technology to the CEO and board of directors.
• Develop, test, and execute best practices for security implementation and data recovery.
Senior Engineer – Knowlity Corporation, San Ju an, Puerto Rico
July 2006 – October 2007
Responsible for 5 direct and 23 indirect in the delivery of OS systems, helpdesk and application
services for clients in financial, pharmaceutical and government agencies in a 7x24 environment.
Developed and managed IT services with standardized processes/procedures. Managed and developed
a lliances with partners and vendors.
Managed Services
• Installed, implemented and utilized Level Platforms Managed Workplace.
• Managed clients’ systems by following best practice approach of the Information Technology
Infrastructure Library (ITIL) framework.
Consulting Services
• Engaged customers with pre-sales discussions, demonstrations and closing opportunities in
conjunction with the sales team members.
• Planned and installed system design, layout, configuration, integration and implementations.
• Project management lead on Microsoft Exchange 2003 and 2007 installations and migrations,
• Microsoft SharePoint 2003 and MOSS 2007 installations and migrations, Citrix Presentation
Servers 4.0 and 4.5 installations and migrations, Microsoft SQL 2005 installations and
m igrations, Active Directory implementations, Watchguard firewall and Packeteer
i nstallations.
I T M anager - Wasserman, Comden & Casselman L.L.P. Ta rzana, Cal iforni a
August 1998 – June 2006
Planned and managed system design, layout, configuration, installation, integration, implementation
and conversion of 150 nodes multi-locations law offices. Successfully completed two separate
rollout/migrations with better than expected results and under proposed budget.
Novell 3.12 Network migrated to Windows NT 4.0 Network
P roject Cost $400,000.00
December 1998
• Planned and Installed Windows NT 4.0 BackOffice Servers
• MS SQL Server NT for PC DOCS Open 3.7.2 (Document Organization and Control System)
• NT Terminal Server for Citrix Metaframe 1.8 for remote access users
• MS Exchange Server 5.5
• NT Server for Concordance Litigation Support Database, Doculex Imaging Viewer and
• WestGroup Research Applications
• NT Server for RightFax, Arcserve backup, file and print services
• NT Server for Omega 5.2 (Time and Billing)
User Software support includes:
• General software included: PC DOCS Open, Corel WordPerfect, Macpac legal macros, Corel
Quattro, Office Accelerator (PhoneBook) MS Office 97 products included Access, Word, Excel,
PowerPoint, Publisher and FrontPage 98.
• Legal software included: Abacus, Baji, BestCase Bankruptcy, LiveNote, WestGroup products
included LawDesk, Premise, Westlaw, Shepards and Legal Solutions Plus.
• Ligitation support software included: Doculex Viewer, Concordance database and DocID
• Communication software included: Citrix Metaframe 1.8, pcAnywhere, MS Outlook.
• Billing and Tracking software included: Omega Time & Billing
and Equatrac t racking system
Windows NT 4.0 Network migrated to Windows 2003 Servers Network
P roject Cost $600,000.00
June 2005
• Planned and Installed Windows 2003 Enterprise Servers
• SQL 2000 Server - Migrated PC DOCS Open 3.7.2 to Interwoven DeskSite 8.0 SP1
• Terminal Server 2003 - Remote access users
• Exchange 2003 Server - Migrated Exchange 5.5 to Exchange 2003
• Windows 2003 Server - Migrated NT 4.0 to Microsoft Active Directory
• Windows 2003 Server - Concordance Lit igation Support Database, Doculex
Imaging Viewer and WestThomson Research Applications
• Windows 2003 Server - Veritas 10.0 backup, file share and IP printing services
• Windows 2003 Server - Upgraded Omega 5.2 to 5.52
• Windows 2003 Server - Customized SQL database - Rainmaker/Summit Case
Management system
• Windows 2003 Server - Blackberry Enterprise Server (BES) 4.0
User Software support includes:
• Core office software included: Interwoven DeskSite 8.0, Rainmaker/Summit Case Management
Software, and Customized CCC Macros for Word. MS Office 2003 products included: Access,
Word, Excel, PowerPoint and Outlook
• Litigation support software included: Doculex Viewer and Concordance database
• Legal software included: LiveNote, Dissomaster, Summation, WestThomson products included
Legal Solutions Plus, Westlaw Research and BAJI Jury Instructions, Lexis-Nexis products
included HotDocs, FullAuthority and Research Online.
• Billing and Tracking software included: Omega Time & Billing and Equatrac t racking system
• Other software included: Blackberry Enterprise Server 4.0, NEC IP Gateway VoIP phone
system, VNC, Adobe Acrobat 7.0, pcAnywhere 10, Xerox Network Scanning and Email,
Paperport, Dragon Naturally Speaking, PocketPC, Palm OS, MXLOGIC.com Spam/Virus
f iltering, Webroot Enterprises Spy Sweeper, Symantec Corporate AntiVirus 9.0 and
PowerChute.
ED UCAT ION
BS in Marketing, The University of Findlay, Findlay, Ohio.
CERT I F ICAT ION
MCSE 2000
MSDBA 2000
MCP+
Novell Certified Network Administrator (CNA)
LANGUAGE PROF I E NCY
Fluent in English, Cantonese, Mandarin and beginner Spanish
REFERENCES
Available upon request
Contact this candidate