Customer Service Quality Assurance

DONALD P. CLAUSEN

**** ***** ****** ******

Denver, Colorado 80237

720-***-****

**********@***.***

OBJECTIVE

Utilize work history experience, and professional achievements to obtain

Warehouse Supervisor position

PERSONAL SUMMARY

?Motivated?dependable?punctual?lead by example?Freightliner Corporation

Certified Supplier and

Master of Quality Awards?ISO 9002 NSAI Certification?Time management and

Priority Skills

SUPERVISORY SKILLS

. Supervised and administered 25 employee's work performance appraisals

. Created and administered 25 employee's work schedules and duties

. Enforcement of OSHA guidelines, safety procedures, and company policies

. Utilized purchase orders for purchasing of materials

. Developed agenda and moderated employee customer service, and safety

meetings

. Intervention for problem solving and conflict resolution

SHIPPING AND RECEIVING

. Achieved and maintained lift truck certification

. Inspection of manifest documentation for incoming material

. Utilized computerized "Logic System" database for order entry of

customer orders

. Developed documented load plans for establishing load weight and axle

distribution

. Assembled and packaged orders for shipment utilizing RF, and Fed Ex and

UPS computerized systems

. Contact proprietary and common carrier for loading appointments, and

supervised dock order staging areas

. Loading experience in proprietary, common carrier, side-door, flatbed,

curtain, and ocean going containers

. Administered and updated physical and computerized inventories

QUALITY ASSURANCE

. Determined agenda and moderated quality assurance Action Steering

Committee

. Created action plans, implemented work instruction procedures and

documented quality system

. Designed and administered annual internal audit schedule and formulated

preventative and corrective actions

. Record retention of internal audit schedule, and documented

preventative and corrective actions

. Administered workshops in identifying safety, quality, and production

loss exposures

. Performed internal audits of vendors and suppliers

Clausen, D 720-***-****)

WORK HISTORY

Sam's Club, Hardlines Team Lead, Aurora, Colorado

08/2006-03/2008

Coors Brewing Company, Warehouse, Golden, Colorado

04/2006-08/2006

Norvanco International, Inc. Put Away Inspection Supervisor, Portland,

Oregon 04/2005-11/2005

NYK Logistics, In/Outbound Quality Inspection Supervisor, Portland, Oregon

09/2002-11/2004

Big Red Transportation, Customer Service Representative, Beaverton, Oregon

09/2001-08/2002

EDUCATION

Bachelors of Science Degree, Linfield College, McMinnvile, Oregon

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