Customer Service Sterile Processing
Resume:
Shandra Menifee
Rosharon, TX *7583
(H). 713-***-**** (C). 832-***-****
abh523@r.postjobfree.com
Objective:
My ultimate goal is Management. I seek a position that permits the
effective use of my education, administrative and people skills, while
allowing me to gain new experience and expertise.
Education:
. University of Phoenix, Houston, TX (Graduated- May, 2007)
o Bachelors of Science - Business Management
. Capella University (Graduation Date March, 2011)
o Masters in Education
Certification:
. University of Phoenix, Houston, TX (Graduated- May, 2007)
o Certification in Human Resources Management
. CRCST -IAHCSMM Certification
. CBSPD Certification
. Certified CPR Instructor
. IAHCSMM Certified Instructor
Skills:
. Proficient in the use of Microsoft Word, Excel and PowerPoint
. Excellent customer service skills
. Ability to effectively work with a diverse clientele
. Knowledgeable of office procedures and protocol
. Ability to multitask with excellent attention to detail
. Experienced office manager and team leader
Experience:
MedVance Institute
October 2008 - Present
Houston, Texas
Instructor /Sterile Processing Program-
. Prepare an inviting and developmentally appropriate classroom
environment
. Plan a developmentally appropriate curriculum that fits the
philosophy, curriculum & assessment framework, themes, and calendar of
the school
. Contribute to the team planning of units by taking a share of the
leadership in unit development, communicating individual plans with
the team
. Engage children in activities that promote their development in one or
more areas
. Plan and implement developmentally appropriate special guests/ field
trips
. Teaches the CPR classes for all programs at MedVance Institute
. Teaches IAHCSMM Review Certification Classes
. Medical Terminology
. Anatomy and Physiology
. Introduction To Computers
. Career Development
. Infection Control
. BloodBorne and Airborne Pathogens
M. D. Anderson Cancer Center
November, 2004- Oct. 2008
Houston, Texas
Sterile Processing Technician
. Facilitating the needs of patients and physicians by maintaining all
cleaning, sterilizing instruments and pulling case carts.
. Offered support in the training of new employees during orientation
process.
. Cleaning, leak testing and appropriately handling of endoscopes.
. Very team oriented and solicits views, ideas and opinions in helping
run a department smoothly. Works directly with others to identify
problems analyze causes and generates possible solutions.
. Customer/patient Service
. Materials Management- stocking and inventory control
Ben Taub Hospital
July, 2002- Nov. 2004
Houston, Texas
Materials/Sterile Processing Technician -
. Facilitated the needs of patients and physicians by maintaining all
aspects of sterilization process in a timely manner.
. Materials Management
. Assembled Operating Room case carts.
. Aided in the training of new employees during orientation process.
. Customer/patient Service
Memorial Hermann Hospital
May, 1999- July 2002
Houston, Texas
Sterile Processing Technician -
. Facilitated the needs of patients and physicians by maintaining all
aspects of sterilization process in a timely manner.
. Cleaned, leak tested and appropriately handled endoscopes.
. Facilitated the needs of patients and physicians by maintaining all
cleaning, sterilizing instruments and pulling case carts.
. Assembled Operating Room case carts.
Contact this candidate