Customer Service Sales

Brian Smith

**** ******* **. ******, ** ***** 682-***-****

******@******************.***

Objective: Seeking a network professional position with a quality

organization that can utilize my proven skills in network engineering,

escalation support, network administration and systems administration.

Qualifications:

. CCNA certified

. CCNP (pending)

. Connectivity & Hardware: Cisco routers, switches, Ethernet, Fast

Ethernet, WAN, LAN, TCP/IP

. Layer2/3 Protocols: RIP, RIPv2, OSPF, EIGRP, BGP, VTP

. Network Technologies: CDP, Frame-relay, PPP, Access Control List

(ACL), Network Address Translation (NAT), Port Address Translation

(PAT), Redistribution, OSPF Virtual links, GRE

. Switching Technologies: VLAN, VTP, HSRP, Ether Channel, STP, SVI,

CEF

. Advanced Technologies: MPLS, Multicast, IPv6, IOS Security, Qos

. Applied knowledge in MS Windows 2000/2003, XP, Windows 7, MAC OS,

Microsoft Excel, Word, PowerPoint, Adobe Illustrator, InDesign,

Photoshop, Flash CS3, Dreamweaver, HTML, DocuShare, Myriad Systems, JD

Edwards Inventory, CRM and Eclicktic software applications, Lotus

Notes, RMS and CASS account managing software.

Education:

6 / 2010 - Current LAN / WAN Professional

. Proficient with HyperTerminal and Cisco IOS including Command modes,

Context - Sensitive Help, Command line editing, Examining Router Status,

Global Configuration, Neighboring devices, Backup and Restore, Routing

Table Setup, etc.

. Proficient with IP access lists, Cisco Discovery Protocol (CDP), Static

Routing, Network Address Translation (NAT), VLAN Trunking Protocol (VTP),

Spanning Tree Protocol (STP), InterVLAN routing, HSRP, Policy Based

Routing, IPv6, etc.

. Configured Frame-relay and PPP encapsulation with various configurations

and authentications.

. Implemented Network Address Translation using Static NAT, Dynamic NAT,

and PAT.

. Configured RIP and EIGRP routing protocol in a complex network

environment with the following attributes: Summarizing networks, passive

interfaces, load balancing / load sharing, authentication.

. Implemented multi-area OSPF environment using the following sub-

technologies: authentication, Stub/NSSA areas, Virtual-links, Priority

manipulation.

. Implemented Policy based routing with EIGRP and setup redistribution with

OSPF and EIGRP.

. Configured routing with IPv6 using multi area OSPFv3 in a complex

multiplication WAN environment.

12/ 2007 B.A. Degree in Communication, Advertising major/Business

Administration minor

University of Texas at Arlington, Arlington TX

. August-December 2007: Led the Creative and Design department in

production and distribution of creative copy for a national

competition to promote the new 2008 Honda Accord.

. December 2007: Presented the Creative and Design department's final

designs to the competition's local representatives.

. Applied knowledge in Adobe Creative Suite applications for print media

creation.

. First hand website development and maintenance.

. January 2002-December 2007: Led, co-led, and worked alongside

classmates on numerous marketing and advertising projects.

Work History:

6/2009 - 5/2010 Bankruptcy Specialist, American Honda Financial Corp.,

Irving, TX

. Represent the company's mission on customer accounts.

. Process new Bankruptcy account filings.

. Review Bankruptcy case proceedings and respond accordingly.

. Monitor Bankruptcy customer accounts daily.

. Prioritize accounts for workflow ease.

. Draft and submit correct and specific documents per State and Federal

Bankruptcy law.

. Follow company set guidelines for dealing with delinquent accounts.

. Receive inbound and make outbound calls to and from customers,

attorneys, and trustees.

. Process Repossession accounts in a timely fashion.

. Handle inbound mail and process accordingly in a timely manner.

. Stay current on updated and revised policies and procedures.

. Aided in the revision of document filing and drafting process.

09/2007 - 4/2009 Administration Manager, Sales Representative,

Administration Assistant,

Bassett Furniture, Lewisville, TX

. Train employees on current operational standards.

. Responsible for ensuring floor merchandise matched corporate pricing.

. Assembly and distribution of store collaterals.

. Coordinate with Store and Regional Managers to maintain store

operation.

. Inventory auditing and reporting.

. Process Semimonthly and Biweekly Payroll.

. Balance monthly Account Receivables and Payables.

. Construct monthly employee evaluation reports.

. Set monthly sales goals for sales staff.

. Work along side Store Manager in monitoring and coaching sales staff

in areas of personal growth and improved opportunities.

. Design floor plans and create presentations for customer homes within

a scheduled timeframe.

. Initiate non-business atmosphere for customer comfort.

. Implement a working system for customer follow-ups, purchase orders,

and appreciation.

. Place customer orders.

. Provide customer service assistance with merchandise and purchase

orders.

. Balance financials at the end of each workday.

. Entrusted to handle customer service issues.

. Personally reduced a 33% user inputting error to 5% within first two

months.

Extracurricular Activities:

2003 - 2007 Player/Vice President/Asst. Coach, UTA Lacrosse Team

. Handled team travel arrangements, finances, and implemented

fundraisers.

. Trusted by the team to represent their voice during officer meetings.

. Led the recruiting process in the search for new players.

. Mentored new recruits on fundamental skills.

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