Human Resources Training

MICHELE ROSE

*** ********* **** 847-***-****

Wheeling, Illinois 60090 ********@*****.***

QUALIFICATIONS SUMMARY

. Conscientious and empathetic Human Resources professional experienced

in:

- Training & Development - Outplacement

- Human Resources Information Systems - Benefits Administration

. Technically oriented professional who develops creative user-friendly

materials.

. Detail-oriented and highly organized: researches, coordinates, and

implements projects with a focus on excellence.

. Certified Life-Cycle Celebrant creating and officiating personalized

ceremonies honoring lifecycle transitions, most commonly weddings and

funerals.

COMPETENCIES

- Training Development - Oral & Written Communications

- Group Facilitation - Technical Writing - Interpersonal Skills

TRAINING & HUMAN RESOURCES EXPERIENCE

WALGREEN CO., Deerfield, Illinois 1999 to 2009

INSTRUCTIONAL DESIGNER, 2000 to 2009

Systems Training & Consulting Department

BENEFITS SERVICE REPRESENTATIVE, 1999 to 2000

Profit Sharing Department

HR CONSULTANT, Rose Resources Group 1996 to 1998

HR MANAGER, A.L.P. Lighting & Ceiling Products 1995 to 1996

HR ASSISTANT MANAGER, Vapor/Division of Mark IV Industries 1993 to 1994

HR SPECIALIST, Harbridge Merchant Services 1991 to 1993

TRAINING ACCOMPLISHMENTS

. Created training materials for potential Distribution Center employees

with disabilities, resulting in 70% hiring and retention rates.

. Created job aids for a Distribution Center procedure reducing weekly

claims

from an average of $50,000 to $200.

. Streamlined, organized, and revised existing materials increasing

usefulness.

. Facilitated instructor-led training for assistant store managers in 4

national markets.

. Developed and maintained on-line help and reference screens for Photo

system

used by store personnel.

. Facilitated behavioral interviewing training for managers and

supervisors,

resulting in hiring of more productive employees.

. Conducted group and individual training sessions on new Flexible

Benefits program.

MICHELE ROSE 847-***-**** Page 2

OUTPLACEMENT ACCOMPLISHMENTS

. Integrated employees from phased out department into open internal

positions,

with sensitivity to employees' and managers' needs, completing process

ahead of schedule.

. Coordinated outplacement process for 260 laid-off employees: designed,

developed,

and delivered job search workshops.

. Counseled and coached individuals in resume development.

. Assisted in developing external job opportunities, resulting in a 75%

placement rate.

. Coordinate / facilitate job search workshops as Training Coordinator,

Job Link Chicago.

. Wrote materials for and facilitated Networking Together for Jobs &

Careers Job Search Group.

BENEFITS ADMINISTRATION ACCOMPLISHMENTS

. Assisted phone callers (employees and retirees) by researching and

resolving

Profit Sharing and Payroll questions and issues; approximately 75 calls

per day.

. Acted as liaison between insurance carrier, health care providers, and

employees,

resolving employee problems with insurance claims.

. Co-authored easily understood employee Benefits manual.

. Implemented dental insurance plan: participated in vendor evaluation

and selection, conducted employee enrollment meetings.

OTHER PROFESSIONAL EXPERIENCE

CERTIFIED LIFE-CYCLE CELEBRANT 2010 to Present

. Create and officiate at personalized ceremonies celebrating and

honoring life-cycle events, most commonly weddings and funerals.

PARA-CHAPLAIN 1999 to Present

. Conduct religious services and facilitate discussion groups at senior

living facilities,

including creating elderly-friendly religious and training materials.

. Officiate at funerals and memorial services, guiding families through

bereavement process.

. Visit patients in hospitals and nursing homes.

EDUCATION

Wedding Celebrant Certification, Celebrant Foundation & Institute

Funerals Celebrant Certification, Celebrant Foundation & Institute

M.S., Industrial Relations / Human Resources, Loyola University, Chicago,

Illinois

B.A., Sociology and Psychology, University of Illinois, Chicago, Illinois

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