Customer Service Manager

Jessica N. Washington *****@***.***

*** ******** ***. ** ********** DC 20003 202-***-****

EDUCATION: UNIVERSITY OF MARYLAND AT COLLEGE PARK, College Park, MD

Bachelor of Arts, May 2010

Major: Communication

61 Semester Hours Earned

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Aug 2006- May 2008

University Honors Program, Business Honors Program

59 Semester Hours Earned

BENJAMIN BANNEKER ACADEMIC HIGH SCHOOL, Washington, DC

International Baccalaureate Diploma Programme

Aug 2002- June 2006

EXPERIENCE: YMCA YOUTH AND FAMILY SERVICES, Silver Spring, MD June-July

2010

Communication Intern 301-***-**** 23 hrs/ wk Unpaid

. Develop marketing & advocacy plan for the branch.

. Write press advisories for YMCA events and programs.

. Collect/create supportive documents, pictures, and other

materials necessary to communicate the Youth &Family

Services story to key stakeholders.

. Prepare power points for Marketing/Communications

presentations.

. Assist each site in creating fun & useful volunteer service

descriptions for their volunteer positions.

. Create newsletter templates or other branch wide

communication materials.

HENNES & MAURITZ, Washington, DC June 2009 - March 2010

Sales Associate (202) 347- 3306 25 hrs/ wk $10.50/hr

. Operated registers of retail store with over $40,000 in

daily profits

. Provided superior customer service to over 200 customers

daily

AFLAC, Greenbelt, MD June 2008 - November 2008

Insurance Management Intern 240-***-**** 40 hrs/wk Commission

. Provided businesses within the DC Metro area with extended

benefit packages

. Created proposals and presentations to clients regarding

supplemental insurance

. Recruited and trained new employees on insurance

regulations for Washington, DC

Lids/ Hat Zone, Arlington, VA July 2006 - August 2008

Third Key, Assistant Manager 703-***-**** 32 hrs/wk $8.00/hr

. Operated registers of retail store with over $2,000 in

daily profits

. Interviewed, trained, and oversaw staff of 8 employees and

improved employee retention

. Improved loss prevention and managed employee payroll and

timesheet data

Aarrow Advertising, College Park, MD June 2007 - August

2007

Marketing "Spintern" 301-***-**** 30 hrs/wk $10.00/hr

. Managed and organized Excel spreadsheet data for multi-

million dollar advertising company

. Created location audits using digital imaging software and

Google Maps for 20+ clients in Washington, DC, Miami, FL,

Baltimore, MD, and Raleigh, NC regions

. Solicited and retained new clients within the DC Metro

area

SKILLS: Microsoft Word, PowerPoint, Excel, Access, Macromedia Dreamweaver,

typing speed 60 wpm

AFFILIATIONS: Zeta Phi Beta Sorority, Inc.

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