Customer Service Manager

B en Rolwes

**** *. **** ***. ***

Springfield, MO 65810

Cell: 314-***-****

Objective: To obtain a position in the Hotel and Restaurant field that offers a chance to

work in an exciting and motivating atmosphere.

Summary: I am a college student working towards a B achelor of Science degree in

H otel and Restaurant Administration and M inor in Business. I have proven

leadership abilities through educational projects, team collaboration, and work experiences.

E xtensive knowledge and experience in problem solving, relationship building, and

customer service.

E ducation

• DeSmet Jesuit H igh School

M ay 2006 St. Louis, MO

• B.S. Hotel and Restaurant Administration

M issouri State University Springfield, MO

Experience:

June 2010-August 2010 Gerken Environmental Springfield, MO

Asbestos Abatement

• Air quality control

• Setup negative air machines/DCON tents/Criticals

• Handling of volatile chemicals and heavy machinery

June 2009-June 2010 the Northstar Grille at Prime Inc. Springfield, MO

L ine Cook/Customer Service

• Batch Cook

• Line Cook

• Respond to general customer inquiries and complaints

January 2007-January 2009 Sports Café St. Louis, MO

Manager

• Worked closely with owners in recruiting and supervising employees

• Handled FOH staff and scheduling

• Delegated employee job duties and closing procedures

• Precise wri t ten documentation of accounts

November 2004-August 2006 Fortel’s Pizza Den St. Louis, MO

Manager

• Open/closing shifts

• Delivered pizza

• Cook

• Night audit

• Scheduling

Activities

• Sigma Pi Fraternity In ternational

• Missouri U-20 Rugby Team

• St. Angela Merici Honduras M ission Project

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