Manager Project

240-***-****. *******@*****.***

* ****** *****

* *******: Talented, hands on results-driven seasoned IT & business Black

Belt management professional with versatile cross-platform experience of 12

years in business analysis, business reporting supporting database

applications, project management, risk management, and process improvement

to help drive efficiencies across businesses. Experienced in Data

Analytics, KPI, Outcomes, Wellness, and Operational & SLA Reporting &

Dashboards. Experienced in developing successful onshore/offshore teams.

Excellent communication, problem solving and leadership skills that help me

find the right solutions and see projects to completion.

KEY SKILLS:

Reporting Tools: SSRS 2005, Business Objects XI R2, Crystal Report7.5-

X1, Crystal Enterprise 8.5-XI, Xcelcius, InfoViews/Universes, Webii,

InfoMaker 6.5, Seagate Info 7.5, MS Access 98 & 2000, Monarch

RDBMS: SQL Server, Oracle, Sybase, DB2, Access, FileMaker Pro 5.0 & AS/400,

Enterprise SQL Management v 3.0, TOAD, Oracle SQL Developer, SQL Query

Analyzer

ACD Technologies: Avaya, Symposium

CRM/BPM Systems: PEGA, SMART

Systems: Remedy 6.3 & 7.0, Lawson, UHS Transfer, Repair & Billing

Systems, LAB3, CoPATH PLUS, FACETS, MISYS, Mayo Genetic System, InfoTrack,

Test Track, Quickbase, JIRA, and Footprints

Language: SQL, T-SQL, P/L SQL, HTML, JavaScript, VB Script, VB & ASP

Software: MS Office, Desktop DBA, Requisite Pro, Visio, Project, Visual

Source Safe & StarTeam

Statistics Software: Minitab, SAS, SPSS

Document Management: Proquis, SharePoint.

Six Sigma: Black Belt

Service Management: ITIL

2

3 SOFT SKILLS:

Analytical, Calm, Change Agent, Creative, Communication, Dependable,

Flexible, Go Getter, Leadership, Mentor, Motivated, Optimistic, Proactive,

Project Management, Result Driven, Team Player, Team Building and

Tenacious.

4 CERTIFICATIONS:

ITIL Foundations, EXIN June 13th, 2007

5

6 AWARDS

Global Silver Recognition Award, Service Management Metrics & Reporting,

UNISYS. Sept 2006.

7 TRAINING:

Six Sigma Black Belt, May 2008

EDUCATION:

1 Carlson School of Management, University of MN Minneapolis, MN

Masters of Business (MBA), MIS & Strategy. May 2000

EXPERIENCE:

8 NEWAsurion

Jul' 10 - present Manager, Reporting

Sterling, VA

. Set the direction and goals of the Reporting function and manage the

daily operations by planning, project, resource and risk management.

Managed a total of 150 active projects and an inventory of 3000+ reports

across 8 Reporting Platforms.

. Manage and drive the full SDLC (agile & waterfall) of Reporting Projects

from requirements and analysis, design and development, risk management,

implementation and user support of Reporting Projects for Shipping

Gateway, Parts Portal, Troubleshooting, Escalation, COD, NewCleus, Target

Tech for Verizon, AT&T, Walmart, Best Buy, Target, etc.

. Manage a team of 4-7 analyst including onshore/offshore contractors.

Mentor and coach associates to drive

work efficiencies and effectiveness across the team. Manage project

deliverables, assignments and quality.

. Collaborate with NEWAsurion leadership to develop Operational Dashboards

for Client Programs.

. Collaborate with the Datawarehouse team to develop datamarts.

9 RESOLUTION HEALTH/WELLPOINT

Oct '08 - Jun'10 Manager, Reporting & Analytics

Columbia, MD

. Set the direction and goals of the Reporting function and manage the

daily operations by planning, project, resource and risk management.

Designed the Master Report Guide

. Manage and drive the full SDLC (agile and waterfall) of Reporting

Projects from requirements gathering and analysis, design and

development, risk management, implementation and user support.

. Rebuilt the Reporting Team from ground up, improved delivery and quality

of all projects by 100% in 2009. Manage a team of 4 analyst. Mentor and

coach associates to drive work efficiencies and effectiveness across the

team. Manage project deliverables, project assignment and quality

assessment.

. Experience in Outcomes, Wellness, ROI, Activity, Member Details Reporting

for Disease Management, Pharmacy, CMS, MTM/MAPD and Language Translation

Programs. Member eligibility, member and provider group reporting was

done based on data out of the FACETS system. Used SAS to analyze outcomes

studies.

. Managed 188 reporting projects in 2009 supporting new product rollout,

adhoc request, client specific reports and enhancements to current

reports.

. Standardized the Reporting function leading it to maturity, Introduced

new processes to help improve the Reporting function by identifying

Requirements Gaps, Project Deliverables and Unit Testing.

. Drive the Reporting Data Warehouse project by leading a cross functional

team of Reporting Analyst, DBA team, and BA. Serve as a Product Manager

and Project Manager on the project.

. Serve as a SMEE for the Reporting function as related to data analysis

and problem solving.

. Collaborate with the RHI leadership team to identify KPI and develop

Operational Dashboard for RHI business.

. Voting CCAB Member for changes to processes, systems and reports that

could affect stakeholders.

. Participate in CSIP for Reporting function by working closely with the

Process Improvement Manager.

10

11 UNISYS, GOIS, Quality Management COE

Mar '06 - Oct '08 Lead Reporting Analyst

Eagan, MN

. Laid the foundation for the Reporting function for the GOIS Eagan Data

Center developing it to maturity and

built an offshore team of Report Analyst. Mentor and coach team

members, oversee reporting activities and work assignments of team and

manage team effectiveness.

. Lead the 2008 Global Strategy project for aligning the GOIS BI function

across all theatres as related to Global Reporting Standards, Centralized

Delivery and Executive Reporting.

. Drive the GOIS Global Metrics and Reporting projects for all ITIL process

in Crystal Reports, SSRS, and SQL.

. Participated in a six sigma project involving data analysis,

recommendation and benchmarking of the GOIS Outsourcing Process for HIS

using SQL and SAS for data extraction and analysis.

. Help clients with Remediation effort and CSIP as related to the Reporting

function.

. Serve as a SMEE for the Reporting function as related to data analysis

and problem solving.

. Collaborate with leadership teams to develop dashboards, identify metrics

and KPI for NA GOIS business unit.

. Designed the Reports Repository on SharePoint and the Reporting Catalog.

12 UNIVERSAL HOSPITAL SERVICES

Mar '05 - Mar '06 Sr. Reporting Analyst

Edina, MN

. Project lead for developing an analytical tool for the Pricing &

Logistics department to provide the ability to manage the rental rates &

equipment logistic.

. Manage the Report SDLC process for reports related to Revenue, Sales

Commission, Pricing, Logistics &

Supply chain in Crystal Reports and SQL.

. Identified issues, provide solutions to resolve issue related to data

integrity in the Data warehouse.

. Developed user guide to allow users the ability to navigate through

Business Objects XI.

. Developed strategies for migrating reports from CR/CE 10 to CR/CE XI.

1 TAJ TECHNOLOGIES

2 Sep '00 - Mar '05 Reporting Consultant

Mendota Heights, MN

2 MAYO CLINIC Feb '02- Mar '05

. Gather requirements, translate functional requirements into design

documents and functional specifications to

provide reporting solutions and test plans in SQL and CR 8.5 and

10.0

. Develop strategies for migrating reports from CR 8.5 to CR 10.0 & CE

10.0 (web based reporting)

. Conducted detailed product analysis for a Report Management & Tracking

tool.

. Developed Time Tracking system in Excel for all projects supported by the

Information Service group.

. Developed Reporting Metrics System & Metrics Reports that measured

project status, system availability and downtime, on call status, reports

turnaround for Information Services unit.

1 TAJ TECHNOLOGIES Sep '00 - Jan '02

. Responsible for business analysis, product design & development and

reporting of a process management system.

. Designed management reports in Crystal Reports and SQL & integrated them

into the web based internal system using ASP, HTML & JavaScript.

. Developed a web based Time Management System, web based user guides and

end user training.

13 SCHOOL OF DENTISTRY, UNIV of MN

Jan '00 - Aug '00 Database Management Analyst

Minneapolis, MN

. Managed seven clinical research databases & scanning tool application for

the TMJ studies.

. Fixed structural problems, maintained data integrity & modified existing

databases as per user requirements.

. Designed new clinical databases & scanning applications as per user

requirements.

. Created a user guide for all databases & scanning applications.

COMMUNITY ACTIVITY:

Volunteer, One Brick Org, DC.

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