Customer Service Assistant
Resume:
Alexandra Marie Blankenship
South Daytona, FL 32119
********************@*****.***
OBJECTIVE
Seeking a professional position that will allow me to develop
communication, leadership, and organizational skills.
WORK EXPERIENCE
Eyeglass World, Daytona Beach, FL 06/2009-Present
Assistant Manager, Third Key:
Responsible for store opening/closing, balancing of money /deposits, front
desk management, answering multi-line phones, customer service, insurance
verification, billing, scheduling appointments, eyewear sales.
Fairfax Water Authority, Fairfax, VA 10/2008-1/2009
Human Resources Assistant:
Primary responsibilities were clerical work, office assistance including
filing, answering phones, organization, and ordering supplies for Human
Resources Department. Secondary Responsibilities were applicant screening,
interview training, proofreading inter-departmental documents, and event
planning.
US Dept. of Health and Human Services, Washington, DC 6/2007-8/2008
Executive Administrative Assistant:
Office assistance with responsibilities including routine office
management: answering multi-line phones, organizing and prioritizing
messages from their hotline, travel arrangements, meeting set-ups and
breakdowns, revision/editing of documents, collection and distribution of
ingoing/outgoing mail, development of presentations. Administrative
Assistant to the Office of the Inspector General.
Hour Eyes of Optometry, Tysons Corner, VA 5/2006-11/2006
Medical Receptionist:
Responsibilities include reception/front desk management, administering of
pretests, doctor's assistance, insurance billing, contacts and eyewear
sales.
School-Age Child Care, Springfield, VA 6/2005-
8/2005
Teacher:
Teacher in a summer school program, leading activities, organizing meals,
and learning childcare responsibilities were the primary focus of the
experience
SKILLS
Computer Skills: Proficient in all Microsoft Office Applications, SPSS-
16.0, display projects, and organizational facilities.
Reception: Confident as liaison between client and staff, organizing
paperwork, multi-tasking, and executing in an efficient and professional
manner.
Interpersonal skills: Excellent verbal and written skills at a professional
level, ability to remain level-headed during any crisis, friendly
personality allows for excellent customer service.
EDUCATION
University of Central Florida, Orlando, FL 8/2005-8/2009
Major: Bachelor of Science in Psychology GPA: 3.4/4.0
Minor: Cognitive Science GPA: 3.5/4.0
Focus of studies was designed for neuropsychology and brain/cognitive
disorders.
West Potomac High School, Alexandria, VA 9/2001-5/2005
High School Diploma achieved.
TEACHING
Teacher's Assistant for Physiological Psychology, Daytona Beach, FL
1/2009-5/2009
Teacher's Assistant for Advanced Statistics, Daytona Beach, FL
8/2008-12/2008
Teacher's Assistant for Abnormal Psychology, Daytona Beach, FL
8/2008-12/2008
LEADERSHIP AND AWARDS
National Vision, Inc. Customer Service Award
5/2010
National Collegiate Scholars Association 5/2006-
present
National Congressional Youth Association 5/2005-present
US State Department's Community Service Award 4/2005
National Honor Society 10/2007-present
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