Customer Service Management

Jeannette Rico-Milani

*** ****** ***** ( Warner Robins, GA 31093 ( 478-***-**** (

*********.******@*****.***

Logistics Analyst

Astute, analytical, and technically savvy LOGISTICS ANALYST with

progressive growth and experience in a broad range of logistics operations.

Hands-on leadership experience with proven success in the development of

sound policies and practices that ensure that the company's financial,

business and customer service objectives are achieved. Knowledgeable in the

full supply chain cycle from order fulfillment through to post-sales

support. Strategic thinker with the capacity to multitask in a fast-paced

environment, manage competing priorities with ease while achieving

organizational and customer objectives.

Technical Skills

Software: Microsoft (Word, Excel, PowerPoint, Access, Project), Costpoint,

RCIS, Data Warehouse, Expert Launcher, Adobe Professional 7.0, All

2000 Applications, WordPerfect, FoxPro, Lotus 123, MultiMate,

Harvard Graphics, DECMate II, Enable, Hypertext Markup Language

(HTML), Adobe Photoshop, Print Shoe, Form Flow, Page Marker, Robins

Items Database, FedLog

Hardware: Integrated Support Station (ISS) Test Station, PC, IBM Word

Processor, XEREX Word Processor, Wang Microcomputer, VAX,

Information Handing Service (IHS)

Professional Experience

arinc, Warner Robins, GA ( 1987-Present

ARINC, a portfolio company of the Carlyle Group, is the premier provider of

communications, engineering, and integration solutions, assisting customers

in the defense, commercial, and government industries mitigate risk,

improve operational and systems performance, and meet program requirements.

Logistics Analyst (2002-2009)

. Responsible for data requirements list (CDRL's) and action items

tracking from statement of work and contract specifications for

numerous projects.

. Created and maintained an Access database used for supply

configuration control on all parts ordered and received for 16 Huey II

and 5 MI-17 products. Database is the original template for the

Sustainment Operation Center (SOC) design.

. Maintained and designed the database for the UH-1H helicopters in Iraq

to ensure optimal operational flying status.

. Support project leaders by developing documentation in accordance with

ARINC 9001 procedures; ensure all documents meet guidelines,

standards, and formats as specified in ARINC technical document

guidelines.

. Served as Technical Order Distribution Officer for the Warner Robins

site for ten years; built and maintained a logistics database to

ensure the integrity of all aircrafts that the office was currently

working on.

. Managed parts requests and inventory levels, verifying correct parts

were being ordered and maintained shelf life was up to date and

current.

. Lead logistics representative for MI-17 and backup logistics support

Huey II parts.

. Accountable for adhering to financial budgets for labor, parts, and

unplanned items.

Analyst (1987-2002)

. Assisted project managers with budget development and management.

. Logistics planner and analyst responsible for the identification of

parts that needed to be purchased.

. Administrative management duties included database management and

tracking and configuration control and associated action items using

an access database.

. Provided proposal development and ADA coding assistance.

Education & Professional Development

Kaplan University Online ( Bachelor of Science, Financial/Database

Management (2011)

Georgia Military College, Milledgeville, GA ( Associate of Science,

Logistics Management (with Honors)

Shawsheen Vocational Technical School, Wilmington, MA ( Secretarial

Training Program

Training & Certification

IT Certification (Kaplan University-2008) Database Certification (Kaplan

University-2007)

H&R Block Certification

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