Customer Service Manager

Leonel Rocha

*** ******* ****** ****: 973-***-****)

Kearny NJ 073032 Home: 201-***-****

**********@*******.***

OBJECTIVE

To further my career while expanding my experience working in a high-volume, fast-paced service

environment.

PROFESSIONAL EXPERIENCE

International Paper Central Lewmar, 60 Mc Clellan Street, Newark NJ 07014

January 1988 to Januar y 2010

Dispatcher

Working with customer service on early a/m deliveries.

Calling side carriers for pickup delivery.

Setting up of route of delivery, Package documents in the order of route to be delivered,

Track drivers all day by XATA Fleet management system.

Set order in drivers manifest books for the next day deliveries.

Managed a fleet of 11-22 dedicated drivers.

Supported staff of 20-30 employees while coaching, motivating and directing staff for best production

level.

Answered phones and entry of data / meet and greeted clients.

Managed and maximizing revenue as well as monitored cost keeping it as low as possible.

Managed drivers’ manifest books after shipment for damages refusal merchandise.

Work with customer service and Salesman with all returns.

Faxing, emailing forms, information.

Send drivers for DOT Testing.

Take order from our different division West Hampton, Whitman Towers and Elizabeth Warehouse to add to drivers manifest book.

Set up truck to get road service (oil change, brakes.)

Ability to identified customer’s needs and expedited conflicts to prompt resolution.

Responsible for assuring the site's compliance with licensing requirements.

Demonstrated ability to work well as part of a team.

Ensure a safe workplace for employees and ensure all employees work safely.

Develop and maintain good working relations among staff, managers, and supervisors.

Training of all new employees, as well as evaluate performance of staff and provide support for ongoing training

Administrated strong support to various levels in corporate

Central Lewmar 60 Mc Clellan Street, Newark NJ 07014

1983 1988

W arehouse Supervisor

Worked with 15 20 warehouse workers picking orders for deliveries.

Set up truck for picking order

Unload shipment in, load shipment out.

Reported to Customer Service Manager, and Customer Service Director.

Rocha, Leonel (Pg. 2)

Central Paper 110 Edison Place, Newark NJ 07015

1980 1983

Warehouse Worker

Reports to supervisor for picking orders.

Work with on order with various warehouse workers.

Work on system to get order out and picked properly.

Processed returns, orders and made corrections as necessary and processed the billing system.

WORK HISTORY

1980 83 Warehouse Worker

1983 88 Warehouse Supervisor

1988 Present Dispatcher

EDUCATION & PROFESSIONAL ATTRIBUTES

1983 GED Certificate

Certificates:

Knowledge of: Xata, Internet Search.

References available upon request

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