Customer Service Sales

Jervon Ishmael

*** ***** ****** #**, ********, NY 11225 • 917-***-**** • *********@*****.***

OBJECTIVE

A dynamic team spirited and performance driven client service professional, seeking a Retail Sales

Consultant position that would utilize my exceptional customer service and communication skills

SUMMARY OF QUALIFICATIONS

• Diligent, target centric and results oriented

• Strong interpersonal skills for optimal customer relations and service skills

• Possesses excellent time management, decision-making, verbal, written, and organizational

skills

EDUCATION

Apex Technical School, New York City

Automotive Technology Degree, 2007

COMPUTER SKILLS

Operating Systems:

Windows XP, Windows Vista, Windows 7

Languages and Scripts:

HTML, Cascading Style Sheets (CSS), Currently learning C, C++, Java, & JavaScript

WORK EXPERIENCE

Gully By Design, New York City August 2009 to Present

Freelance Graphic Designer & Web Developer

• Create & design websites, business cards, logos, and branding for small business owners

• Developing project from the initial design phase all the way through to implementation

• Managing multiple clients and projects concurrently

New York City Transit, New York City June 2007 to May 2010

Station Agent

• Providing comprehensive customer service entailing the dispensing of information and

listening to and resolving customers’ concerns, problems and complaints

• Responsible for counting and processing an average of $5000.00 daily

• Offer customers accurate, helpful travel and transit system-related information

• Provide assistance to customers in the use of automated fare equipment, fare cards,

turnstiles, and ADA accessible gates

• Observe and report on overall station conditions, including failures, outages, defects,

emergency response situations, assist with emergency station and train evacuations as needed

Project Renewal, New York, August 2005 May 2007

Chef Assistant/Cashier

• Prepared, cooked and served hot and cold meals, as and when required

• Provided for special dietary requirements when necessary and took into account the

preferences of individuals clients

• Assisted in planning/costing menus in order to provide a balanced nutritious diet, making the

best use of available fresh foods

• Assisted in planning /costing menus in order to provide a balanced nutritious diet, making the

best use of available fresh foods.

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