Administrative Assistant Management

Alta M. Miller

**** ********* **** ***** ***** Rock, TX 78665

Home: 512-***-**** Cell: 512-***-**** Email: ***********@*****.***

Work History

2010

IBM– Austin, TX (Telecommute)

Global Business Services- Business Analytics and Optimization

Zerochaos, Dedicated IBM Contractor Sourcing Services

Senior Recruiting Coordinator

• Coordinate telephone interviews with potential candidates and IBM Consultants

• Candidate management including tracking, maintenance, progression and employment denial, via

Global Business Services Candidate Management Data Base and Hiring Approval Data Base

• Updated Candidate evaluations for Recruiting Program Managers

• Attend and assist with Candidate Assessment Center Days

2008-2010

Johnson Controls, Inc. – Austin, TX

Service Operations Agent

• Directly responsible for operations staff to ensure monthly and yearly forecasted financial commitments

including margin, revenue and accounts receivable collections

• Ongoing operations management efficiently deploying all resources of the assigned Service Operations

team. Analyzes and assesses performance and makes adjustments as needed to ensure customer

satisfaction in a cost effective manner

• Contract Management including tracking, maintenance, renewal and implementation of Planned Service

Maintenance Agreements. Organizes Customer touch-point meetings to ensure contract compliance and

Customer satisfaction

• Overseeing scheduling and dispatching of an assigned field team of 10-15 Front Line Service Providers

ensuring driving maximum productivity and profitability for Service calls and Planned Service

Agreement contract compliance

2002-2007

Workers Assistance Program - Austin, TX

Coordinated Training Services (CTS) Program Director

Peer Assistance and Leadership (PAL) Program Director

• Managed operational $1 million grant budget, expenditures, program and Staff

• Successfully complied to processes, guidelines and requirements of State of Texas contract

• Directed all aspects of Peer Program Division and Staff

• Reported monthly Key Performance Measures to State

• Presented monthly program reporting/presentation to Board of Directors

• Organized and conducted organization Job Fairs

Coordinated Training Services (CTS) Network Manager

• Identified, developed and implemented programs to meet State Measures

• Developed detailed reports for program maintenance and management

• Supervised all aspects of training/program coordination and Staff

• Maintained reporting/auditing records for contract compliance

Miller, Alta M.

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Peer Assistance and Leadership (PAL) Services Administrative Assistant

• Prepared and maintained records for Adult and Student Trainings

• Reported outcome measures to state/outside research firm

• Provided program technical assistance and lead client point of contact

Accounting Specialist

• Executed company payroll

• Reconciled multiple company bank statements

• Processed accounts receivable/cash receipt posting

• Approved Affiliate payments and processed claims

Education

1994-1997 Lamar University, Beaumont and Orange, TX

• Continuing education classes taken toward Accounting degree

1985-1987 Bauder College, Arlington, TX

• Associate of Applied Arts Degree - Fashion Merchandising

Professional Skills

• Notary Public

• Quick-Books-8 Hour training course

• Microsoft Word, Excel, Office, Power Point and Complex Spreadsheets

• Candidate Management & Hiring Approval Data Base

• Great Plains Dynamics Accounting Software

• ADP Payroll

• Oracle databases

Contact this candidate