Sales Representative Software Engineer
Resume:
Manteca, CA ***********@*******.***
Glen Rapoza
Objective Information Technology position where experience,
education and natural ability will be effectively
implemented in a progressive high-tech
organization.
Experience 2009-2010 Consultant Manteca, CA
Database Consultant
Designed and helped implement a custom MS Access
distributed product database for Bamboo Buddy.
2005-2009 Washington Mutual (Providian) Pleasanton,
CA
Database Analyst
Produced, maintained and delivered daily Access and
Excel business reports.
Created, maintained and delivered Call Center WFM
and Telephony reports
Administered and maintained SQL Server Call Center
Reporting Servers.
Performed training and troubleshooting for
outsourcing Call Center reports and ETL processes
via Windows Remote Assistance.
1997-2004 Providian Pleasanton, CA
MIS Specialist (Software Engineer I)
Built Visual Basic Web interfaces to Total Systems
(Credit Card Service).
Developed and deployed MS Access Production
Exception Tracking System.
Automated and performed daily transaction audits.
1994-1997 Providian Pleasanton, CA
Personal Banker (Customer Retention)
Answered incoming lines concerning all products and
fulfillment issues.
1992-1994 Providian Pleasanton, CA
Research Telemarketer
Helped develop scripts for customer surveys and
test programs.
1989-1992 First Deposit (Providian) Pleasanton, CA
Financial Products Sales Representative
Contacted prospective customers concerning VISA
products.
Education 1974-1978 California State
University Hayward Hayward, CA
B.A., English.
Interests VBA, C#, Web Development, Win32 Assembler, Music
and Movies.
Code Samples Examples of my work can be found at:
http://notsosoft.info
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